At a Glance
- Tasks: Support users with tech issues and assist in onboarding and meeting room setups.
- Company: Join a leading professional services firm with a focus on user experience.
- Benefits: Gain hands-on experience while learning in a structured apprenticeship programme.
- Other info: Collaborative team environment with opportunities for growth and development.
- Why this job: Kickstart your IT career with real-world experience and mentorship.
- Qualifications: Minimum five GCSEs including English and maths; enthusiasm for technology is key.
The predicted salary is between 25000 - 30000 £ per year.
The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high-quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff in the London office. This role is designed as a structured development opportunity, combining hands-on experience with formal apprenticeship learning. The apprentice will assist with onboarding, meeting room support, floor walks, Tech Bar initiatives, ticket triage, and day-to-day technology support, while developing technical and professional skills within a fast-paced professional services environment.
Responsibilities
- Provide first-line support for desktop, mobile device, collaboration, and meeting room technology issues.
- Support users through walk-up assistance, Tech Bars, floor walks, and onboarding activities.
- Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment.
- Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools.
- Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services.
- Monitor and update tickets within the ServiceNow platform to ensure timely follow-up and resolution.
- Assist with hardware inventory management, equipment preparation, and desk setups.
- Support rollout and adoption activities for new workplace technologies and AI-enabled tools.
- Document user guidance and technical steps in clear, user-friendly language.
- Collaborate with other IT teams and vendors as required.
- Deliver a high standard of customer service and professionalism when supporting users.
Qualifications
- Have a minimum of five GCSEs with grades 9 to 4 (A* to C), including English and maths.
- Enthusiastic about building a career in Information Technology.
- Willing to learn new technologies and ways of working.
- Professional, approachable, and customer-focused.
- Strong interest in technology and IT support.
- Excellent communication and interpersonal skills.
- Positive attitude and willingness to learn.
- Strong customer service mindset.
- Ability to manage multiple tasks and changing priorities.
- Comfortable working in a collaborative team environment.
- Basic understanding of Microsoft Windows and Microsoft 365 desirable.
- Interest in collaboration technologies, AV systems, and modern workplace tools.
- Ability to communicate technical concepts clearly to non-technical users.
- Strong organisational skills and attention to detail.
- Candidates must meet the eligibility criteria for a Level 3 Apprenticeship in England.
Apprenticeship Details
The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off-the-job learning time. This will be a 19-month fixed-term contract based on the duration of the apprenticeship. The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan.
Desktop Support Assistant - Apprentice employer: Goodwin Procter Boston
As a Desktop Support Assistant - Apprentice at our London office, you will be part of a dynamic and supportive team dedicated to delivering exceptional user experience in a fast-paced professional services environment. We offer a structured apprenticeship programme that combines hands-on experience with formal learning, ensuring you develop both technical and professional skills while enjoying a collaborative work culture that values growth and innovation. With a strong focus on employee development, you will have access to mentorship and opportunities to engage with cutting-edge technologies, making this an excellent place to launch your career in Information Technology.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Assistant - Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Goodwin Procter Boston.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Goodwin Procter Boston is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Goodwin Procter Boston, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Goodwin Procter Boston directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Desktop Support Assistant - Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Goodwin Procter Boston want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Goodwin Procter Boston, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Goodwin Procter Boston
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
