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- Tasks: Assist customers via email and phone, manage local pick-up processes.
- Company: Join Goodwill Central Oklahoma, a community-focused organisation making a difference.
- Benefits: Flexible part-time hours, supportive work environment, and valuable experience.
- Why this job: Great opportunity to develop customer service skills while contributing to a meaningful cause.
- Qualifications: High school diploma or GED, 6 months of customer service experience, must be 18+.
- Other info: Work up to 30 hours per week in a climate-controlled warehouse.
Current job opportunities are posted here as they become available.
Please click on the \”Date\” title to see most recent openings.
E-Commerce Customer Service Specialist (Part Time)
Department: RET-ECO-ECommerce
Location: 2016 Suite-A NW 39th street
Oklahoma City, OK, 73118
JOB SUMMARY: The primary role of the PT E-Commerce Customer Service Specialist is to respond to all customer inquiries via email or phone. In addition, they will manage the “local pick up” process for items won by individuals who want to pick up their item instead of having it shipped to them.
Direct Reports: This is not a supervisory position
ESSENTIAL JOB FUNCTIONS:
- Reviews and responds to all customer inquiries within 1 business day.
- Prepares items for pick up that the customer elected to pick up locally or were designated as local pick up only when listed on the site.
- Maintain log of all items signed for as local pick up.
- Follows all policies and procedures established by shopgoodwill.com and by Goodwill Central Oklahoma.
- Assists in maintaining overall E-commerce department appearance, including cleanliness of facility and housekeeping to Agency standards.
- Maintains a positive work environment by behaving and communicating in a positive manner with co-workers and the management team.
- Attend all meetings and training as required by the organization.
- Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report on any unsafe work conditions, accidents, or injuries immediately.
ADDITIONAL RESPONSIBILITIES:
- Perform other duties and projects as required by management.
QUALIFICATIONS:
- High School diploma or GED.
- 6 months experience in a customer service role
- Must be 18 years old.
- Ability to speak, read and write the English language.
- Reliable transportation or the ability to consistently work scheduled days.
CORE COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following:
- Live the Values
- Results Driven
- Customer Focus
- Communication
- Builds/Leads Teams
KNOWLEDGE, SKILLS, AND ABILITIES:
- High level of attention to detail.
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to work on multiple projects at once.
- Strong sense of internal and external customer service.
- Ability to adapt to growth and a changing environment within the Agency.
- Good math skills, reading skills and basic accounting knowledge.
- Good interpersonal skills: able to work well with a wide range of people.
- Strong time management skills and demonstrate adherence to timelines and schedules.
- Good follow-through on projects and deliverables.
- Good problem-solving skills.
- Ability to complete and maintain:
- Proficiency in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- This work is physical and requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching for long periods of time; occasional squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
- The ability to push, pull and lift up to 25 pounds, or more with assistance.
- Employee is required to operate a computer and handle donated goods.
WORK ENVIRONMENT:
- Works in climate-controlled warehouse environment most of time but will be exposed to airborne particles such as dust, mold, dirt, and pollen as well as extreme heat and cold.
- Must be available to work during operating hours as needed for business operations. Work schedule may include days, evenings, holidays and blackout periods, weekends may be required.
- Works up to 30 hours per week.
NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
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E-Commerce Customer Service Specialist (Part Time) employer: Goodwill Industries of Central Oklahoma,
Contact Detail:
Goodwill Industries of Central Oklahoma, Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Customer Service Specialist (Part Time)
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding Goodwill of Central Oklahoma's focus on community service and customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries, practice clear and concise responses to common customer service scenarios to show your readiness for the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will highlight your relevant skills and experience.
✨Tip Number 4
Demonstrate your organisational skills by being punctual and prepared for any interviews or meetings. Arriving on time and showing that you can manage your time effectively will reflect well on your ability to handle multiple tasks in the role.
We think you need these skills to ace E-Commerce Customer Service Specialist (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles that involved communication via email or phone. Emphasise skills like attention to detail and problem-solving, which are crucial for this position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries in the past and how you can contribute to maintaining a positive work environment.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential, consider including a brief example in your application that demonstrates your ability to communicate effectively with customers.
Highlight Flexibility: Mention your availability and willingness to work during various hours, including evenings and weekends. This shows that you are adaptable and ready to meet the company's needs.
How to prepare for a job interview at Goodwill Industries of Central Oklahoma,
✨Know the Job Description Inside Out
Familiarise yourself with the job responsibilities and qualifications listed in the description. Be prepared to discuss how your experience aligns with the role of an E-Commerce Customer Service Specialist, especially your customer service skills.
✨Demonstrate Your Communication Skills
Since this role involves responding to customer inquiries via email and phone, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written communication abilities.
✨Showcase Your Organisational Skills
Highlight any previous experience where you managed multiple tasks or projects simultaneously. Discuss how you prioritise your workload and ensure timely responses to customer inquiries, as this is crucial for the position.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, or specific processes related to the local pick-up system. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
