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For Companies At a Glance
- Tasks: Provide top-notch technical support and training to enhance customer satisfaction.
- Company: Join GoodWe, a leading player in the renewable energy sector.
- Benefits: Enjoy professional growth, a dynamic work environment, and a chance to make a difference.
- Why this job: Be part of an international team and tackle exciting technical challenges.
- Qualifications: Technical background with experience in support roles; passion for technology is key.
- Other info: Flat hierarchies and fast decision-making create a fun and impactful workplace.
The predicted salary is between 36000 - 60000 £ per year.
Your mission
As a Service Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the UK regional team supporting our sales growth and maintaining customer loyalty. A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams. This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in the UK & Ireland region.
Your main responsibilities
- Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
- Act according to service KPIs and processes, with a strong focus on customer satisfaction.
- Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
- Analyse product issues and escalate to Level 3 when needed.
- Conduct customer installation and service training sessions, both online and in-person.
- Collaborate with the UK regional team.
- Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
Your Profile
- A technical background, such as a bachelor’s degree or professional certification in electrical engineering, communication technology, or a related field.
- Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
- A passion for solving complex technical challenges.
- At least 3 years of experience in technical support, ideally within a technical or engineering environment.
- Enjoys cross-border collaboration and working with international teams and customers.
- Structured, results-oriented approach with a strong focus on customer service.
- Customer-oriented mindset.
- Fluency in English is a must; any other European language is an advantage.
- Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
- Willingness to travel.
What we offer
- Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team.
- Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
- Passionate work environment with flat hierarchies and fast decision making.
- Have fun and do something meaningful & make a difference!!!
Seniority level: Associate
Employment type: Full-time
Job function: Industries: Renewable Energy Semiconductor Manufacturing
Service Engineer Ireland (m/f/d) employer: GoodWe
Contact Detail:
GoodWe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer Ireland (m/f/d)
✨Tip Number 1
Network like a pro! Reach out to current employees at GoodWe on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Be ready to discuss specific challenges you've faced in previous roles and how you solved them. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for renewable energy! During interviews, share why you're excited about working in this field and how you can contribute to GoodWe's mission. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the GoodWe team.
We think you need these skills to ace Service Engineer Ireland (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your technical background and relevant experience in technical support, especially in the renewable energy sector. We want to see how your skills align with our mission at GoodWe!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for technology and your passion for solving complex challenges. Let us know why you’re excited about joining GoodWe and how you can contribute to our growth.
Showcase Your Customer Focus: Since customer satisfaction is key for us, make sure to highlight any experiences where you've gone above and beyond for customers. Share specific examples of how you've improved service delivery or resolved issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at GoodWe
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to electrical engineering and solar technology. Be prepared to discuss specific challenges you've faced in previous roles and how you solved them. This will show your passion for the field and your problem-solving skills.
✨Showcase Your Training Skills
Since training Level 1 teams is a key part of the role, think of examples where you've successfully trained others or improved processes. Highlight your ability to communicate complex information clearly and effectively, as this will be crucial in your new position.
✨Emphasise Customer Satisfaction
Prepare to discuss how you've previously ensured customer satisfaction in your roles. Share specific instances where you went above and beyond to resolve issues or improve service delivery. This will demonstrate your customer-oriented mindset, which is vital for the Service Engineer position.
✨Be Ready for Collaboration
This role involves working closely with various teams and stakeholders. Think about your experiences in cross-border collaboration and how you've successfully worked with international teams. Be ready to share examples that highlight your teamwork and communication skills.
