Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and training to enhance customer satisfaction.
- Company: Join GoodWe, a rapidly growing leader in renewable energy.
- Benefits: Enjoy professional growth, a dynamic work environment, and the chance to make a real impact.
- Why this job: Be part of a diverse team and tackle exciting technical challenges in the solar industry.
- Qualifications: Technical background with 3+ years in support; passion for technology and customer service.
- Other info: Opportunities for travel and collaboration with international teams.
The predicted salary is between 36000 - 60000 £ per year.
Your mission
As a Service Engineer, you will be at the forefront of GoodWe's technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the UK regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams. This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in the UK & Ireland region.
Your main responsibilities
- Support the training of the Level 1 hotline, ensuring high performance and technical proficiency.
- Act according to service KPIs and processes, with a strong focus on customer satisfaction.
- Provide direct technical support to GoodWe distributors and installers through remote and on-site training, commissioning, and troubleshooting.
- Analyse product issues and escalate to Level 3 when needed.
- Conduct customer installation and service training sessions, both online and in-person.
- Collaborate with the UK regional team.
- Proactively enhance service processes and tools to boost customer satisfaction and service efficiency.
Your Profile
- A technical background, such as a bachelor's degree or professional certification in electrical engineering, communication technology, or a related field.
- Enthusiastic about technology and excited to contribute to the dynamic growth of GoodWe Europe.
- A passion for solving complex technical challenges.
- At least 3 years of experience in technical support, ideally within a technical or engineering environment.
- Enjoys cross-border collaboration and working with international teams and customers.
- Structured, results-oriented approach with a strong focus on customer service.
- Customer oriented mindset.
- Fluency in English is a must; any other European language is an advantage.
- Experience in solar, PV, inverters, energy storage, or the utility sector is an advantage.
- Willingness to travel.
What we offer
- Unique opportunity to join a truly diverse & international, ambitious and rapidly growing GoodWe Europe team.
- Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
- Passionate work environment with flat hierarchies and fast decision making.
- Have fun and do something meaningful & make a difference!!!
Seniority level: Associate
Employment type: Full-time
Job function: Industries: Renewable Energy Semiconductor Manufacturing
Service Engineer Ireland (m/f/d) in London employer: GoodWe
Contact Detail:
GoodWe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer Ireland (m/f/d) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the renewable energy sector. We want you to show genuine interest and enthusiasm for GoodWe and how you can contribute to their mission.
✨Tip Number 3
Practice your technical skills and be ready to demonstrate them during interviews. Whether it's troubleshooting or explaining complex concepts, we want you to showcase your expertise and problem-solving abilities. Don’t forget to highlight your experience in training and customer support!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the GoodWe team. We’re excited to see how you can help us grow and maintain our customer loyalty!
We think you need these skills to ace Service Engineer Ireland (m/f/d) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your technical background and any relevant experience in customer support or training. We want to see how your skills align with our mission at GoodWe!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and problem-solving, and explain why you’re excited about joining GoodWe. Let us know how you can contribute to our team and enhance customer satisfaction.
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills and any experience you have in the solar or energy sectors. We love candidates who are enthusiastic about tackling complex challenges and improving service delivery.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at GoodWe
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to solar, PV systems, and inverters. Be ready to discuss specific challenges you've faced in previous roles and how you solved them. This will show your passion for technology and problem-solving.
✨Showcase Your Training Skills
Since the role involves training Level 1 teams, prepare examples of how you've successfully trained others in the past. Highlight your ability to communicate complex information clearly and effectively, as this will be crucial for the position.
✨Emphasise Customer Satisfaction
Be prepared to discuss how you've prioritised customer satisfaction in your previous roles. Share specific instances where you went above and beyond to resolve issues or improve service delivery, as this aligns with the company's focus on customer loyalty.
✨Demonstrate Team Collaboration
This role requires working closely with various teams, so think of examples that showcase your experience in cross-border collaboration. Talk about how you've successfully worked with international teams or partners to achieve common goals.
