Good to Give helps UK faith-based charities, especially churches and Gurdwaras, unlock their finances through Gift Aid management, charity accounting and compliance. We're looking for a Client Experience Manager to own our clients' experience after the sale, from onboarding and day-to-day service through to retention and renewal. You'll report to the Sales Director.
What you'll do
- Take responsibility for the client experience across Accounts, Gift Aid and Charity Compliance.
- Manage a portfolio of clients as their first point of contact, and lead meetings in person and online.
- Gather client feedback and KPI data, and report monthly to the Directors.
- Lead the day-to-day work of the operations team, supporting their performance and development.
- Work with Sales and Marketing on client messaging, and refer cross-sell opportunities.
About you
- Highly organised and proactive, communicating well with clients at every level of technical knowledge.
- A proven record of client management and exceptional customer experience in a formal business setting.
- You’ve led teams in an operational, customer-facing role and delivered against a range of KPIs.
- Confident running the team on your own when senior management isn't around.
What we offer
- 20 days' holiday plus bank holidays.
- Hybrid working.
- The chance to make a real difference to faith communities across the UK.
#J-18808-Ljbffr
