Solutions Engineer (USA/UK)

We are considering both full-time permanent and contractor applications for this position. This is a remote-first position in the USA/UK that supports a globally distributed team, with occasional travel required for team collaboration or customer engagements.

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is baked into everything we do, then you’ve found the right place! Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary!

Our Mission

Our mission at Goodstack is to revolutionise how the world does good. As a Series A social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, TikTok, LinkedIn, HSBC, OpenAI, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference.

We are on a rapid growth trajectory. Just in 2024, we facilitated £3 billion in donations to good causes. But this is just the beginning. We want to become the world's leading platform that facilitates donations to the most individual nonprofits in the world. Our rapid growth and success in such a short period are unrivalled, and now, we’re investing in our solutions team to ensure we continue delivering unparalleled value as we scale.

Join us as Solutions Engineer to act as the client technical bridge! As a vital global team member, you will play a key role in delivering a market-leading customer experience by providing technical support, ensuring the successful execution of their programs. You will own the technical engagement across the full customer lifecycle, from discovery to adoption, collaborating closely with sales leadership and cross-functional teams.

In this consultative role, you will build strong customer relationships, assess product fit, propose technical architectures, anticipate potential challenges, and deliver innovative solutions. You will play a critical role in shaping the solution and ensuring it’s feasible, scalable and aligned with the client goals – advancing our mission with every engagement.

You will report directly into our Solutions Consulting Director and will interface globally with our CEO, CPO, VP of GTM & Partnerships, and VP of Sales.

As Solutions Engineer, your mission will be to:

• Partner with Sales and Client Success to design API-based solutions that align with our client needs and our platform capabilities.
• Be a trusted advisor across pre-sales and post-sales engagements, guiding our clients through technical discovery, integration strategy, and implementation planning.
• Design tailored technical solutions, ensuring alignment with client goals and our product.
• Lead technical discussions throughout the customer lifecycle, from discovery to implementation.
• Advise on integration patterns, authentication, architecture, and scalability best practices.
• Support RFPs, security reviews, PoCs, and technical evaluations as a subject matter expert.
• Deliver client feedback to Product and Engineering teams to influence roadmap development.
• Create documentation – solution diagrams, technical recommendations – to accelerate client success.
• Collaborate with customers to identify risks, optimise solutions, and drive adoption.
• Support innovation initiatives like client hackathons.
• Support enabling the broader Go-To-Market team through ongoing technical learning and product enablement.

After 3 months, success will look like:

• Demonstrate product fluency and advise on APIs, integrations, and architecture best practices.
• Actively support Sales in technical discovery and solution fit.
• Guide early customers through implementation planning and technical documentation.
• Build internal partnerships and contribute customer insights to improve product and process.

This role is a perfect match for you if you have:

• 5+ years in solution architecture, sales engineering, or technical consulting.
• A degree in Computer Science, Engineering, or equivalent work experience.
• Experience with REST APIs, integration strategies, and authentication (OAuth, JWT).
• Familiarity with JavaScript/TypeScript, GitHub, and Jira.
• Strong communication skills for technical and business audiences.
• A proactive, collaborative approach with a focus on client success.
• Comfort working in fast-paced, high-growth environments.
• Start-up or scale-up experience.

Bonus if you have knowledge or love of:

• Experience with SaaS platforms, AWS/GCP, or enterprise clients.
• Background or interest in the social impact space.

What you can expect upon joining our team:

• Salary reviews and share options becoming an integral part of our growth and share in the company's success.
• Tasty Tuesday! Office lunch is on the company.
• Vitality - Private medical insurance - vision, dental & hearing coverage.
• £250 Brighten your day annual budget.
• £1000 Learning & Development annual budget.
• Paid days to attend conferences and level up your skills.
• Goodstack library.
• Paid days to volunteer for non-profit causes.
• 25 days annual leave, plus paid public holidays.
• Paid day off on your birthday!
• Paid wellness leave.
• Paid sick leave.
• Pension.
• UK cycle-to-work scheme.
• Flexible working hours.
• Parental leave.
• WFH budget upon joining.
• You're always welcome to pop in more often if you enjoy the buzz of being in the office. It’s a warm, friendly space right in the heart of London.

About Us

Since 2017, Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In today’s landscape, more businesses are recognising the necessity of embedding purpose into their operations to stay relevant. To catalyse this transformation, we are constructing efficient global charitable rails accessible via an API globally.

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 15+ nationalities across 5 continents! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.