Payments Operations Manager

We are considering both fulltime permanent and contractor applications for this position This hybrid role requires working from our lovely London office in Fitzrovia twice a week. If youve been looking to join a fastgrowing startup backed by the same investors as Stripe & Airbnb with a mission to make a huge positive impact then youve found the right place! Our Mission Our mission at Goodstack is to make it easy to do good on a global scale. We empower companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cuttingedge technology and finding new funding streams. Global brands including LinkedIn HSBC OpenAI Atlassian and Twilio as well as thousands of nonprofits including the Red Cross Cancer Research and Oxfam use Goodstack to make a difference. This year we are on track to facilitate over $3 billion in donations to good causes building on the $1 billion enabled in 2023 $120 million in 2022 and $3.5 million in 2021. To achieve our mission we need you Join Our Series A Startup as Payments Operations Manager to Help Thousands of Nonprofits Get Access To Funding! Were looking for an exceptionally detailed handson processdriven Payments Operations Manager to own the smooth flow of funds from customers to charities. In this role youll play a critical role in ensuring that donations received on behalf of our customers are paid out to charities. Youll oversee a small team to execute this process endtoend monitor service levels and act as the point of escalation on complex challenges. If you have a payments background enjoy optimising and improving complex workflows and want to change the world for the better this is the role for you! As a Payments Operations Manager Your Mission Will Be To: Act as the subject matter expert on all our charitable payments processes at Goodstack being the key point of contact for escalations as they arise. Continually evolve and improve our processes to ensure that we are working in the most efficient effective manner possible. Create team KPIs best practices and standardised reporting to measure and report on performance analysing performance trends over time to spot issues and opportunities. Collaborate closely with internal teams including Product Engineering and Operations to ensure that you and your team have what they need and blockers are being flagged. Oversee and support a team of outsourced Financial Operations Analysts setting their work schedules and ensuring they are set up for success. Work with the broader Finance and Operations teams to resource plan based on forecasted volumes. After 3 Months Success Will Look Like: A full understanding of our endtoend payments process to serve as the baseline to create scalable efficient fund disbursement. Established and actively tracked KPIs for team performance with clear service levels being consistently met. Improved escalation handling with timely resolution of issues and a reduction in process errors or delays. This Role Is a Perfect Match for You If You Have: 4 years of experience in payments operations backoffice processing or a similar role within a fintech or financial services business. Experience managing or coordinating a team with an emphasis on support accountability and empowerment. Solid understanding of payments systems global disbursements and funds movement . Knowledge of international payment processing (SWIFT BIC IBAN restrictive currencies etc.). Understanding of accountancy practices (e.g. AAT Level 1 Level 2 or equivalent). A processdriven mindset with a passion for continually refining workflows for improved efficiency. Exceptional attention to detail with a commitment to accuracy in all tasks. A metricsoriented approach with a strong motivation to hit SLAs and meet team targets. Excellent prioritisation skills with the ability to manage multiple tasks in a fastpaced environment. Strong written and verbal communication skills to convey complex processes clearly. Proficiency in Excel/Google Sheets and experience with accounting or ERP software. Bonus If You Have Knowledge Or Love Of: Lean Six Sigma certification or similar process improvement qualification. Experience within the nonprofit sector or with social impactoriented brands. Familiarity with CSR or employee engagement initiatives especially within corporate environments. What You Can Expect Upon Joining Our Team Salary reviews and share option Tasty Tuesday! Office lunch is on the company Flexible working hours Paid day off on your birthday! 25 days annual leave plus paid public holidays Paid sick leave Paid mental health leave Paid wellness leave Paid days off to volunteer for nonprofit causes Goodstack library 1000 Learning & development budget 250 Brighten your day budget Parental leave UK cycletowork scheme Pension WFH budget Were remotefirst but offer a cosy office in central London for those who enjoy the onsite workspace experience and so much more About us Since 2017 Goodstack has been at the forefront of integrating social and environmental value into organisational purpose. In todays landscape more businesses are recognising the necessity of embedding purpose into their operations to stay relevant. To catalyse this transformation we are constructing efficient global charitable rails accessible via an API globally. Our vision is clear: To power purpose in every company and nonprofit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful business shifting towards a better purposedriven world. Lets do this! OUR PLEDGE TO DIVERSITY EQUITY & INCLUSION We take pride in our diverse and growing team representing 15 nationalities across 5 continents ! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds perspectives and experiences essential to our success. We actively seek and welcome applicants from all walks of life regardless of race religion colour national origin gender sexual orientation age marital status veteran status or disability status. A team that represents the world that we are trying to support is a wiser more knowledgeable and stronger one. Were excited for you to bring your experience yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all. Check out our Careers Page for more details!