Growth Ops Associate (Nonprofits) Operations London

This hybrid role requires working from our London office in Fitzrovia twice a week. If you’ve been looking to join a fast-growing startup with a mission to make a huge positive impact, backed by the same investors as Stripe and Airbnb, then you’ve found the right place!

Our Mission

Our mission at Goodstack is to revolutionize how the world does good. We empower companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including LinkedIn, HSBC, OpenAI, Atlassian, and Twilio — as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam — use Goodstack to make a difference. We are on a rapid growth trajectory. Just in 2024, we facilitated $3 billion in donations to good causes. But this is just the beginning. We want to become the world's leading platform that facilitates donations to the most individual nonprofits in the world. To achieve this, we need incredible people to help us on our journey — we need you!

Join our Series A startup as Growth Ops Associate to help thousands of Nonprofits get access to funding!

We’re looking for an exceptionally detailed, hands-on, process-driven Growth Ops Associate to own the smooth onboarding of charities onto our platform. In this role, you’ll play a critical part in ensuring that non-profits receiving donations are eligible, engaged, and fully activated to receive funds. You’ll execute this process end-to-end — from outreach and engagement to onboarding. You’ll track performance across the sign-up funnel, identify drop-off points, and act as the go-to person for resolving onboarding challenges. If you have a background in partnerships, client onboarding, or community outreach, enjoy building structured processes from scratch, and want to work for a company making a hugely positive societal impact, this could be the perfect role for you!

As Growth Ops Associate, your mission will be to:

• Lead outreach efforts to identify and engage eligible non-profit organisations across target regions.
• Manage the full sign-up and onboarding process, ensuring a smooth and efficient experience for non-profits.
• Own the non-profit pipeline in our CRM – keeping records accurate, clean, and up to date.
• Monitor drop-off points in the funnel and execute re-engagement strategies to recover leads.
• Maintain a deep understanding of our platform’s eligibility criteria and ensure all sign-ups are qualified before handover.
• Report regularly on KPIs such as conversion rate, time to activation, response rate, and unverified NPO rate.
• Collect onboarding feedback and improve processes based on insights.
• Collaborate closely with verification, payment operations, customer support, marketing & partnerships, and Data/CRM teams.

After 3 months, success will look like:

• Audit and document the current non-profit onboarding flow.
• Establish and begin executing the outreach and engagement plan.
• Create or refine the CRM structure to ensure full visibility of the NPO pipeline.
• Identify and address key drop-off points in the onboarding funnel.
• Set baseline metrics and begin reporting on KPIs (e.g., sign-up conversion, time to activation, response rate).
• Build strong working relationships with Verification and Payments teams.

This role is a perfect match for you if you have:

• 3–5 years of experience in partnerships, operations, or outreach-focused roles.
• Proven ability to manage and optimize funnels, pipelines, or sign-up processes.
• Experience working with CRM tools (e.g., Salesforce, HubSpot, Pipedrive).
• Excellent communication and relationship-building skills.
• Analytical mindset — comfortable using data to make decisions.
• Highly organized with the ability to manage multiple priorities in parallel.
• Self-starter — able to work independently and thrive in fast-paced environments.

Education/Certifications:

• Bachelor's degree.
• Relevant courses (e.g., Salesforce Admin, project management) are a plus.

Bonus if you have knowledge or love of:

• Experience working with or for non-profit organizations or the social impact sector.
• Familiarity with onboarding flows, customer lifecycle journeys, or sales funnels.
• Experience in a startup or high-growth environment.
• Prior exposure to international non-profit regulations or compliance processes.

What you can expect upon joining our team:

• Salary reviews and share options.
• Tasty Tuesday! Office lunch is on the company.
• Vitality - Private medical insurance - vision, dental & hearing coverage.
• £250 Brighten your day annual budget.
• £1000 Learning & Development annual budget.
• Paid days to attend conferences and level up your skills.
• Goodstack library.
• Paid days to volunteer for non-profit causes.
• 25 days annual leave, plus paid public holidays.
• Paid day off on your birthday!
• Paid wellness leave.
• Paid sick leave.
• Pension.
• UK cycle-to-work scheme.
• Flexible working hours.
• Parental leave.
• WFH budget upon joining.
• You're always welcome to pop in more often if you enjoy the buzz of being in the office. It's a warm, friendly space right in the heart of London … and so much more.

About us

Since 2017, Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping, we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future, the depth and breadth of impact we can make through everyday actions will expand dramatically — benefiting both businesses and the world. Businesses are expected to deliver on both profit and purpose, and those that don’t are falling behind. We’re here to make it easy for any company anywhere in the world to integrate good into what they do. Doing this empowers everyone — companies, employees, consumers, and communities — to contribute to positive change and take meaningful action. Our vision is clear: To power purpose in every company and non-profit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful business, shifting towards a better, purpose-driven world. Let's do this!

OUR PLEDGE TO DIVERSITY, EQUITY & INCLUSION

We take pride in our diverse and growing team representing 15+ nationalities across 5 continents! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds, perspectives, and experiences, essential to our success. We actively seek and welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. A team that represents the world that we are trying to support is a wiser, more knowledgeable and stronger one. We’re excited for you to bring your experience, yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.