Resident Liaison Officer - Kingston Upon Thames
Location: KT2
Contract: Permanent
Sector: Social Housing / Planned Maintenance
At the
Net Zero Careers Accelerator (NZCA), we connect jobseekers with fully funded training and employment opportunities that support the UK's transition to a greener economy. Working alongside employers across construction, retrofit, renewable energy and sustainability, we help candidates access rewarding careers that make a real environmental impact.
We are recruiting a
Resident Liaison Officer to support residents throughout planned maintenance and refurbishment works in the KT2 area.
The successful candidate will help ensure residents receive a high standard of customer service while working closely with operational teams to minimise disruption and resolve issues quickly.
Key Responsibilities
Act as the main point of contact for residents throughout planned works.
Provide residents with clear information about works and programme timescales.
Arrange access to properties and coordinate appointments.
Carry out resident visits and maintain regular communication.
Respond to queries, concerns and complaints.
Liaise with Site Managers and subcontractors to resolve resident issues.
Maintain accurate resident records and update relevant systems.
Identify vulnerable residents and additional support requirements.
Support resident meetings and engagement activities.
Assist with community and social value initiatives.
Ensure resident concerns are investigated and resolved within appropriate timescales.
Maintain high standards of customer care throughout the project.
Experience in resident liaison, customer service, housing, construction or a related role.
Excellent communication and interpersonal skills.
Ability to deal confidently with residents and resolve issues.
Strong organisation and administration skills.
Full UK driving licence.
Social housing experience.
Planned maintenance or refurbishment experience.
Experience working within occupied properties.
Construction or retrofit experience.
Experience supporting vulnerable residents.
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Read more in Kingston upon Thames employer: GoodPeople
GoodPeople is an exceptional employer committed to fostering a sustainable future through its innovative Net Zero Careers Accelerator programme. Located in Wolverhampton, the company offers a dynamic work culture that prioritises employee growth and development, providing opportunities for hands-on experience in the waste and resource recovery sector. With competitive salaries and a focus on safety and compliance, employees can thrive in a role that not only contributes to environmental goals but also enhances their professional skills in a supportive environment.
