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- Tasks: Support franchise partners in growing quality care operations and building strong relationships.
- Company: GoodOaks, a passionate provider of personalised home care services.
- Benefits: Market-leading employment package, competitive pay, and career fast track opportunities.
- Why this job: Make a real difference in people's lives while helping businesses thrive.
- Qualifications: Experience in business support or homecare is a plus; strong communication and coaching skills are essential.
- Other info: Join a dynamic team dedicated to quality care and community impact.
The predicted salary is between 36000 - 60000 £ per year.
In this role, you will have the chance to make a significant impact supporting our franchise partners to start, grow and lead quality care operations within their territories. You will also be a key point of contact with partners, building long-lasting relationships using our empowering partnership approach. You will play a key role from the moment our franchise partner joins the network by coaching and overseeing the development and implementation of business plans, as well as throughout their growth journey with us. Business support will cover such things as ensuring our clients receive the highest quality care, oversight of systems, processes, business performance and helping our franchise partners boost their business development activities. Your dedication and operational excellence will play a pivotal part in our partners creating lasting, positive impacts on the lives of our clients and their families across the UK.
Responsibilities
- Collaborate with franchise partners to provide operational guidance, training, and support to ensure compliance with company policies, procedures, quality standards and industry regulations.
- Conduct regular performance assessments and provide actionable feedback to franchise partners to enhance their business performance.
- Assist franchise partners in marketing strategies, customer engagement, and community outreach to drive business growth.
- Support franchise partners through their whole journey with GoodOaks, from joining to maximising performance and growth and everything in between.
- Provide expert guidance and support to franchise partners, leveraging your in-depth knowledge of the sector to achieve operational effectiveness and sustainable growth.
- Support franchise partners in financial planning and providing guidance for their decision-making processes.
- Coach franchise partners 1:1 and conduct training workshops to upskill their teams.
- Act as a liaison between franchise partners and the support office, ensuring effective communication and alignment of goals.
- Analyse financial and operational data to identify opportunities for growth, cost reduction, and operational efficiency.
- Work with the support team as required to ensure timely and effective delivery of relevant support is provided.
- Promote positive and engaging relationships with franchise partners and their teams, maintain clear and open communication, and demonstrate excellent organisation and proactive skills to ensure understanding of expectations and requirements in a changing environment.
- Keep informed and disseminate information about industry trends, best practices and emerging opportunities for business growth.
A key role in our National Office team, responsible for supporting Franchise Partners to start, grow and lead their local GoodOaks businesses providing quality care to their communities.
Qualifications & Requirements
- A background in the homecare industry is highly desirable, but not essential.
- Commercial awareness and the ability to support franchise partners with big-picture strategy as well as detailed support.
- Strong critical thinking skills and an ability to work collaboratively to find and implement solutions.
- Good knowledge and understanding of compliance and legislative requirements within the home care industry.
- Working knowledge of budgets, profit and loss statements, and the ability to identify opportunities to improve profitability.
- Previous and proven experience of working in, supporting or leading businesses in their early days as well as supporting more established businesses.
- Ability to coach, mentor and engage business owners at every stage of their business; from start-up to established million-pound turnover operations.
- Engaging and positive relationship-building skills.
- Clear communication skills, both written and verbal, to ensure our partners and their teams understand what is required.
- Organised and proactive, with the ability to work in an agile, ever-changing environment.
- IT skills – we promote and encourage paperless offices.
- Flexibility and willingness to travel for franchise partner visits across the UK with a full UK driver’s licence.
- A fit with our PRIDE values: Professionalism, Respect, Integrity, Dedication, Empathy.
About GoodOaks
We are passionate about enabling people to stay in the homes they love with quality, personalised, life-enhancing visiting and live-in care. GoodOaks provides quality visiting care and live-in care to people in their own homes. Our offices are independently owned by caring entrepreneurs who share our ethos of premium, personalised care provision. Founded in 2011, Co-workers 400+. We calculate all the miles you do as part of your job and plant trees to offset the carbon produced.
Benefits
- Market-leading Employment Package
- Competitive compensation
- Career Fast track
Business Support Manager in Southampton employer: GoodOaks Homecare
Contact Detail:
GoodOaks Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the homecare industry. Attend events, join online forums, and don’t be shy about reaching out to potential franchise partners. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for care! When you get the chance to chat with potential employers or partners, make sure to express your dedication to quality care. Share stories or experiences that highlight your commitment to making a positive impact in the community.
✨Tip Number 3
Be proactive in your follow-ups! After any meeting or interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you’re serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Business Support Manager in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about supporting our franchise partners and making a difference in the homecare industry.
Tailor Your Experience: Make sure to highlight your relevant experience that aligns with the responsibilities listed in the job description. We love seeing how your background can contribute to our mission of providing quality care.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, so we can easily see how you fit into our team at GoodOaks.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GoodOaks Homecare
✨Know Your Stuff
Before the interview, dive deep into the homecare industry and GoodOaks' values. Understand their approach to quality care and how they support franchise partners. This knowledge will help you demonstrate your passion and alignment with their mission.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or mentored others in previous roles. Highlight specific instances where your guidance led to improved performance or growth. This will show that you can effectively support franchise partners at every stage of their journey.
✨Be a Problem Solver
Think of challenges you've faced in past roles and how you overcame them. Be ready to discuss your critical thinking skills and how you collaborate with others to find solutions. This is key for a role that requires operational excellence and strategic support.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use clear communication and engage them with questions about their experiences at GoodOaks. This will showcase your relationship-building skills and your fit with their PRIDE values.
