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- Tasks: Provide top-notch support to schools, troubleshooting technical issues and enhancing user experience.
- Company: Join Goodnotes, a forward-thinking company revolutionising digital note-taking with AI.
- Benefits: Enjoy a supportive work culture, opportunities for growth, and a chance to make a real impact.
- Why this job: Be the voice of education customers and help shape product direction while solving real problems.
- Qualifications: Fluent in English and German, with a knack for tech support and problem-solving skills.
- Other info: Dynamic team environment with a focus on learning and development.
The predicted salary is between 30000 - 42000 £ per year.
At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we are merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.
Our Values
- Dream big — Be visionary, strategic, and open to innovation
- Build great things — Work in service of our users, always improving and pushing higher
- Take ownership — Take responsibility with bold decision-making and bias for action
- Win like a sports team — Be trusting and collaborative while empowering others
- Learn and grow fast — Never stop learning and iterate fast
- Share our passion — Share ideas and practice enthusiasm and joy
- Be user obsessed — Empathetic, inquisitive, practical
The Goodnotes Professional Customer Success Team is a group of passionate people who are committed to supporting our professional users in schools and businesses to ensure they have the best possible experience when implementing and using our products. Our Team works with our B2B and Education Teams to support Schools and Businesses. As our professional user base grows, we are looking to expand our team to provide technical support, implementing and onboarding help, and how to get the most out of the products, which include Goodnotes Teams and Enterprise, and Goodnotes Education.
As a Pro CS Specialist for Education at Goodnotes, you will be the frontline support for schools experiencing technical issues, ensuring they receive accurate and timely assistance. Your primary focus will be on handling customer tickets, troubleshooting technical problems, and delivering excellent support to our education customers. You will collaborate closely with our Engineering and QA teams to triage issues and coordinate resolutions, and contribute to our knowledge base by writing support articles that promote a self-service culture.
This is the role for you if you are excited to work on the following:
- Be the first point of contact for schools that are reaching out for support
- Work closely with our Academic Affairs team, who build strong in-person relationships with schools
- Analysing common issues and documenting proven solutions in our Help Centre, as well as preemptively planning support content
- Working on cross-team projects to improve our customer support process and guide product and process direction
- Be the voice of our customers in product and engineering meetings to drive task prioritisation
- Working on personal projects
The skills you will need to be successful:
- Proficient in using AI to innovate your working processes
- Experience in providing technical customer support. Education or B2B SaaS support experience is a huge bonus
- Excellent written and verbal communication skills in both English and German
- Experience with MDM systems and troubleshooting Managed App Configurations is a great bonus
- Outstanding problem-solving & critical thinking skills
- Interest in app development and engineering team workflows and processes
- Expert user of iOS, Android and/or Windows products
- Passion for helping people
- Experience with modern help desk software like HubSpot or Zendesk
Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed.
The interview process:
- Take-home Assignment to showcase your skillset for the job.
- An introductory call with someone from our talent acquisition team.
- A role-specific call to discuss your background and skillset for this role in detail
- Hiring Manager interview: A call with your hiring manager.
- A meet the team call with 2 or 3 GoodPeople you’d be working closely with at Goodnotes.
Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.
Professional Customer Support Specialist, Education - German Speaking (12-months Fixed-Term Co[...] employer: Goodnotes
Contact Detail:
Goodnotes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Customer Support Specialist, Education - German Speaking (12-months Fixed-Term Co[...]
✨Tip Number 1
Get to know the company inside out! Research Goodnotes, their products, and their mission. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer support and technical troubleshooting. Role-play with a friend or use mock interviews to boost your confidence.
✨Tip Number 3
Show your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace Professional Customer Support Specialist, Education - German Speaking (12-months Fixed-Term Co[...]
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for education and customer support shine through. We want to see how excited you are about helping schools and users get the most out of our products!
Tailor Your Experience: Make sure to highlight any relevant experience you have in technical support or education. We love seeing how your background aligns with our mission at Goodnotes, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Goodnotes
✨Know Your Stuff
Before the interview, make sure you understand Goodnotes' products and how they benefit educational institutions. Familiarise yourself with common technical issues schools might face and think about how you would address them.
✨Show Your Passion for Education
Demonstrate your enthusiasm for helping schools and educators. Share any relevant experiences where you've supported users or contributed to educational initiatives. This will show that you're not just looking for a job, but that you genuinely care about making a difference.
✨Prepare for Technical Questions
Since this role involves troubleshooting, be ready to answer technical questions related to MDM systems and app configurations. Brush up on your problem-solving skills and think through how you would approach common technical challenges.
✨Engage with the Team
During the 'meet the team' call, be personable and ask questions about their experiences at Goodnotes. This shows that you're interested in collaboration and helps you gauge if the team culture aligns with your values.
