At a Glance
- Tasks: Support daily IT operations and manage Apple devices in a dynamic environment.
- Company: Join Goodnotes, a visionary tech company merging creativity with AI.
- Benefits: Enjoy wellness budgets, comprehensive health coverage, and global connectivity.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Be the go-to tech guru and enhance user experiences in a collaborative team.
- Qualifications: 1–4 years in IT support, strong problem-solving skills, and Apple device management experience.
The predicted salary is between 30000 - 40000 € per year.
At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.
Our Values
- Dream big
- Be visionary, strategic, and open to innovation
- Build great things
- Operate like an owner
- Win like a sports team
- Learn and grow fast
- Share our passion
- Be user obsessed
About the role
We're looking for a hands-on IT Support Engineer to join our IT team in London. You'll play a key role in keeping our day-to-day technology running smoothly — supporting our teams, managing our Apple-centric device fleet, and helping implement and maintain the tools and systems that power Goodnotes. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering an exceptional internal technology experience. This role is based full-time at our London office.
This is the role for you if you're excited to work on:
- Day-to-day IT operations
- First-line technical support
- Apple device management
- Security & access management
- IT innovation & tooling
- Onboarding & network support
The skills you will need to be successful:
- 1–4 years of experience in IT support or an IT help desk environment, ideally in a fast-paced, collaborative setting.
- Solid understanding of IT systems, networks, and security principles, with hands-on experience supporting end users.
- Experience managing macOS and iOS devices in a corporate environment, including MDM tools and security configuration.
- Familiarity with cloud technologies, device management platforms, and automation tools.
- Strong problem-solving skills with the ability to work independently, prioritize effectively, and communicate clearly.
- A proactive, user-focused mindset — you take ownership of issues and follow through to resolution.
The interview process:
- Talent Intro Call
- Take-Home Assignment
- Role-Specific Assessment
- Hiring Manager Interview
- Values Based Panel Interview
- AI Literacy
What's in it for you:
- Customized Growth & Wellness Budgets
- Global Connectivity
- Company-Wide Offsites
- Comprehensive Health Coverage
At Goodnotes, we are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from people of all backgrounds, identities, and experiences, and we make hiring decisions based on merit, qualifications, and the needs of the role. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, neurodiversity, marital or parental status, or any other protected characteristic. If you require any adjustments during the recruitment process, please let your Talent partner know — we're happy to accommodate.
Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.
IT Support Engineer (12-months Fixed-Term Contract – Renewable / Convertible) in London employer: Goodnotes
At Goodnotes, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to dream big and innovate. As an IT Support Engineer in our London office, you'll enjoy tailored growth and wellness budgets, comprehensive health coverage, and the opportunity to collaborate with a passionate team dedicated to transforming digital note-taking. Join us to not only enhance your technical skills but also to be part of a company that values creativity, teamwork, and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (12-months Fixed-Term Contract – Renewable / Convertible) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Goodnotes' values and think about how your experiences align with them. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your technical skills! Since you'll be dealing with Apple devices and various IT tools, brush up on your troubleshooting techniques. Maybe even set up a mock environment at home to get hands-on experience.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like to work at Goodnotes. They might share some golden nuggets!
✨Tip Number 4
When you apply, do it through our website! It shows you're genuinely interested in joining us. Plus, it makes tracking your application easier for both you and the hiring team.
We think you need these skills to ace IT Support Engineer (12-months Fixed-Term Contract – Renewable / Convertible) in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for IT support shine through! We love seeing candidates who are genuinely excited about technology and helping others. Share why you want to be part of our journey at Goodnotes.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight your experience with Apple devices and any relevant IT support roles you've had. We want to see how your skills align with what we do, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Goodnotes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the tools and systems mentioned in the job description, like Google Workspace and Apple device management. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare for the role-specific assessment by thinking through common IT issues and how you would resolve them. Practise explaining your thought process clearly, as this will demonstrate your ability to troubleshoot effectively under pressure.
✨Embrace Goodnotes' Values
Familiarise yourself with Goodnotes' values and think of examples from your past experiences that align with them. During the values-based panel interview, share stories that highlight your collaborative spirit and user-focused mindset.
✨Get Curious About AI
Since Goodnotes is an AI-first company, be prepared to discuss how you've used AI tools in your work or how you see them enhancing productivity. Showing genuine curiosity about AI will resonate well with the team and demonstrate your alignment with their innovative approach.
