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For Companies At a Glance
- Tasks: Provide top-notch support to schools and troubleshoot technical issues.
- Company: Dynamic digital note-taking company based in London.
- Benefits: Competitive salary, flexible hours, and a supportive team environment.
- Why this job: Join a passionate team making a difference in education worldwide.
- Qualifications: Experience in technical support and fluent in English and German.
- Other info: Opportunity to collaborate with engineering and QA teams.
The predicted salary is between 30000 - 42000 £ per year.
A digital note-taking company in London is seeking a Professional Customer Support Specialist for Education. This role involves providing frontline support to schools, handling customer tickets, troubleshooting technical issues, and collaborating with engineering and QA teams.
The ideal candidate should have:
- Experience in technical customer support
- Excellent English and German communication skills
- A strong problem-solving ability
Join a passionate team dedicated to enhancing the educational experience for users globally.
Education Pro CS Specialist – German Speaking in London employer: Goodnotes
Contact Detail:
Goodnotes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Pro CS Specialist – German Speaking in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. We want to show off our problem-solving skills, so think of examples where we’ve turned a frustrated customer into a happy one!
✨Tip Number 3
Don’t forget to showcase our language skills! Since this role requires German, let’s make sure we highlight our fluency in both English and German during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team!
We think you need these skills to ace Education Pro CS Specialist – German Speaking in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical customer support and showcases your problem-solving skills. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for education and how you can contribute to enhancing the user experience. We love seeing genuine enthusiasm, so let your personality come through!
Show Off Your Language Skills: Since this role requires excellent English and German communication skills, make sure to demonstrate your proficiency in both languages. Whether it’s in your CV or cover letter, we want to see that you can communicate effectively with our diverse user base.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Goodnotes
✨Know Your Stuff
Make sure you understand the digital note-taking industry and the specific challenges schools face. Brush up on common technical issues that users might encounter and think about how you would troubleshoot them. This will show your potential employer that you're not just a candidate, but someone who genuinely cares about improving the educational experience.
✨Show Off Your Language Skills
Since this role requires excellent English and German communication skills, practice speaking both languages before the interview. Be prepared to answer questions in both languages and demonstrate your ability to switch between them seamlessly. This will highlight your versatility and make you stand out as a strong candidate.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Team Player Mindset
This role involves collaborating with engineering and QA teams, so be ready to discuss your teamwork experiences. Share examples of how you've worked with others to achieve a common goal, especially in a customer support context. Emphasising your collaborative spirit will resonate well with the hiring team.
