UX Researcher (12-months Fixed-Term Contract – Renewable / Convertible) London, United Kingdom

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values

• Dream big: Be visionary, strategic, and open to innovation.
• Build great things: Work in service of our users, always improving and pushing higher.
• Operate like an owner: Take responsibility with bold decision-making and bias for action.
• Win like a sports team: Be trusting and collaborative while empowering others.
• Learn and grow fast: Never stop learning and iterate fast.
• Share our passion: Share ideas and practice enthusiasm and joy.
• Be user obsessed.

About the role

The Canvas team at Goodnotes is at the heart of our core note-taking experience — used and loved by millions every day. We build and maintain the foundational components that turn any device into an endless, expressive digital notebook, including drawing, writing, and typing tools, the canvas interaction model, content creation and editing flows, and our rendering engine. We value efficiency and focus, with minimal meetings and an emphasis on getting things done.

We are looking for a curious and AI-native UX Researcher to join our Canvas team. In this role, you will conduct high-volume user research, uncover actionable insights, and help shape product priorities for one of the most strategic areas at Goodnotes. You will work closely with designers, PMs, and engineers in a fast-paced, highly autonomous environment where ownership, adaptability, and AI-powered workflows are highly valued.

This is the role for you if you're excited to work on:

• High-impact user research: Conduct a high volume of moderated and unmoderated interviews — both in-person and virtual — at scale to deeply understand user behaviours, pain points, and unmet needs across Canvas experiences.
• Turning insights into product direction: Synthesize research findings into actionable recommendations that directly influence product priorities, roadmap decisions, and backlog shaping.
• AI-native research workflows: Leverage AI-powered tools and workflows to accelerate research operations, synthesis, and insight generation, helping scale the impact of UX research across the team.
• Working in ambiguity: Partner closely with designers, PMs, and engineers in a fast-paced environment where problems are often loosely defined and teams optimise for speed and impact.
• Owning the research function within Canvas: Operate with a high level of autonomy as the dedicated researcher on the team, helping establish how research informs decision-making in one of Goodnotes' most important product areas.
• Shaping the future of Canvas: Influence the evolution of a strategic product area that will become the foundation for many future Goodnotes experiences.

The skills you will need to be successful:

• 1–4 years of experience in UX research, customer research, product discovery, or adjacent user-focused roles, ideally within fast-paced product environments.
• AI-native approach to work, with enthusiasm for leveraging AI tools to improve research speed, scale, and operational efficiency.
• Strong product mindset with the ability to connect user insights to product decisions, prioritisation, and business impact.
• Experience independently planning and conducting qualitative research, including moderated and unmoderated interviews, and synthesising findings into actionable insights.
• Growth mindset with strong curiosity, adaptability, and openness to feedback and continuous learning.
• Comfortable operating in ambiguous, low-process environments with a high level of ownership, autonomy, and bias toward execution.

The interview process:

• Talent Intro Call: A conversation with our Talent Acquisition team to dive into your experience, what motivates you, and why you're interested in joining Goodnotes.
• Take-home exercise: Presenting a UXR summary on a given topic via a short video recording.
• Hiring Manager Interview: A deeper dive into your background, ways of working, and how you navigate ambiguity, ownership, and fast-paced environments.
• Role-Specific Assessment: A live session focused on the core research skills required for the role. This is your chance to show us how you approach user interviews, synthesis, and actionable insight generation.
• Values Based Panel Interview: A conversation with 2–3 team members centred on our company values and collaborative working style.
• AI Literacy: As an AI-first company, we'll meet with one of our AI champions to discuss your curiosity, understanding, and practical use of AI tools in your daily workflow.

What's in it for you:

• Customized Growth & Wellness Budgets: We provide dedicated stipends for the things that keep you at your best, including noise-cancelling headphones for deep focus, professional training, personal development, and health and wellness activities.
• Global Connectivity: While we embrace flexible work, we love seeing each other. We provide sponsored visits to our beautiful office locations to foster face-to-face collaboration.
• Company-Wide Offsites: Once a year, we gather the entire global team in person to celebrate our wins, align on our vision, and build lasting connections.
• Comprehensive Health Coverage: Your well-being is our priority. We offer premium medical insurance for you and your dependents to ensure peace of mind for your whole family.