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- Tasks: Provide top-notch technical support to schools and enhance customer experiences.
- Company: Leading digital note-taking company with a focus on education.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal projects.
- Why this job: Join a dynamic team and make a real difference in digital learning.
- Qualifications: Fluent in English and German, with technical support experience and problem-solving skills.
- Other info: Collaborate across departments in a vibrant work environment.
The predicted salary is between 30000 - 48000 £ per year.
A leading digital note-taking company is seeking a Professional Customer Support Specialist for Education. This role involves providing technical support to schools and ensuring a fantastic customer experience.
Candidates should demonstrate proficiency in English and German, possess technical customer support experience, and have a strong problem-solving skill set.
This is an excellent opportunity to join a dynamic team focused on enhancing the digital learning environment. The role includes collaboration with various departments and opportunities for personal projects.
Education Pro CS Specialist – German Speaking in London employer: GoodNotes Limited
Contact Detail:
GoodNotes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Pro CS Specialist – German Speaking in London
✨Tip Number 1
Get to know our company culture! Before your interview, check out our website and social media. Understanding our values and mission will help you connect with us during the conversation.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you tackled challenges effectively. We love hearing about real-life scenarios!
✨Tip Number 3
Show off your language skills! As a German-speaking candidate, make sure to highlight your proficiency in both English and German during the interview. We value bilingual abilities and want to see how you can communicate with our diverse customer base.
✨Tip Number 4
Don’t forget to ask questions! We want to know that you’re genuinely interested in the role and our team. Prepare some thoughtful questions about the position or our projects to show us you’re keen to be part of our journey.
We think you need these skills to ace Education Pro CS Specialist – German Speaking in London
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone who can communicate effectively in both English and German, make sure to highlight your language proficiency in your application. Use examples that showcase your ability to switch between the two languages seamlessly.
Highlight Your Technical Support Experience: We want to see your experience in technical customer support! Share specific instances where you've solved problems or helped customers with tech issues. This will show us you're ready to tackle the challenges of the role.
Demonstrate Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Share a story about a tricky situation you faced and how you resolved it. This will help us understand your approach to challenges and your critical thinking skills.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at GoodNotes Limited
✨Brush Up on Your Technical Skills
Make sure you're well-versed in the technical aspects of customer support. Familiarise yourself with common issues schools face when using digital note-taking tools, and be ready to discuss how you would troubleshoot these problems.
✨Showcase Your Language Proficiency
Since this role requires fluency in both English and German, practice switching between the two languages. Prepare to answer questions in both languages during the interview to demonstrate your comfort level and proficiency.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experience where you've successfully resolved customer issues. Be ready to walk the interviewer through your thought process and the steps you took to find a solution.
✨Highlight Your Team Collaboration Skills
This role involves working with various departments, so be prepared to discuss your experience in collaborative environments. Share specific examples of how you've worked with others to enhance customer experiences or improve processes.
