At a Glance
- Tasks: Support and manage IT operations in a dynamic, Apple-centric environment.
- Company: Join Goodnotes, a visionary tech company transforming digital note-taking.
- Benefits: Enjoy wellness budgets, comprehensive health coverage, and global connectivity.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of an innovative team that empowers creativity and productivity.
- Qualifications: 2-4 years in IT support with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.
Our Values
- Dream big: Be visionary, strategic, and open to innovation.
- Build great things: Work in service of our users, always improving and pushing higher.
- Operate like an owner: Take responsibility with bold decision-making and bias for action.
- Win like a sports team: Be trusting and collaborative while empowering others.
- Learn and grow fast: Never stop learning and iterate fast.
- Share our passion: Share ideas and practice enthusiasm and joy.
- Be user obsessed.
About the role
We're looking for a hands-on IT Support Engineer to join our IT team in London. You'll play a key role in keeping our day-to-day technology running smoothly — supporting our teams, managing our Apple-centric device fleet, and helping implement and maintain the tools and systems that power Goodnotes. This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering an exceptional internal technology experience. This role is based full-time at our London office.
This is the role for you if you're excited to work on:
- Owning critical IT operations: Be the go-to person for keeping our internal technology running smoothly across devices, SaaS platforms, and office systems.
- Supporting and scaling an Apple-first environment: Manage and support macOS and iOS devices across the organization.
- Driving operational excellence: Improve IT support workflows, ticket categorization, SLA visibility, documentation, and recurring issue management.
- Strengthening security and access management: Partner closely with teams across the business to manage access and enforce security policies.
- Improving employee lifecycle experiences: Collaborate with Procurement and People Ops to streamline onboarding, offboarding, hardware management, and joiner/mover/leaver processes.
- Exploring IT innovation and automation: Contribute to evaluating and implementing new IT tools, automation opportunities, and operational improvements.
The skills you will need to be successful:
- 2–4 years of experience in IT support environment, ideally in a fast-paced, collaborative setting.
- Solid understanding of IT systems, networks, and security principles, with hands-on experience supporting end users.
- Experience managing macOS and iOS devices in a corporate environment.
- Familiarity with AI fundamentals, cloud technologies, device management platforms, and automation tools.
- Strong problem-solving skills with the ability to work independently, prioritise effectively, and communicate clearly.
- A proactive, user-focused mindset.
The interview process:
- Talent Intro Call: A conversation with our Talent Acquisition team.
- Take-Home Assignment: A practical task designed to assess your technical problem-solving skills.
- Role-Specific Assessment: A hands-on technical interview with one of our IT Engineers.
- Hiring Manager Interview: A deeper dive into your professional background.
- Values Based Panel Interview: A conversation with 2–3 team members centered on our company values.
- AI Literacy: Discussion with one of our AI champions.
What's in it for you:
- Customized Growth & Wellness Budgets.
- Global Connectivity: Sponsored visits to our beautiful office locations.
- Company-Wide Offsites: Once a year, we gather the entire global team in person.
- Comprehensive Health Coverage: Premium medical insurance for you and your dependents.
At Goodnotes, we are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from people of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, neurodiversity, marital or parental status, or any other protected characteristic.
IT Support Engineer (12-months Fixed-Term Contract – Renewable / Convertible) London employer: GoodNotes Limited
At Goodnotes, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an IT Support Engineer in our London office, you'll benefit from comprehensive health coverage, customized growth budgets, and opportunities for professional development, all while collaborating with a passionate team dedicated to transforming digital note-taking. Join us to not only enhance your technical skills but also to contribute to a culture that values creativity, teamwork, and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (12-months Fixed-Term Contract – Renewable / Convertible) London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Goodnotes' values and mission. This will help you connect your experiences with what they care about, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice makes perfect! Prepare for the technical assessment by brushing up on your troubleshooting skills and familiarising yourself with macOS and iOS environments. The more confident you are, the better you'll perform!
✨Tip Number 3
Show your passion for innovation! During interviews, share examples of how you've improved IT processes or embraced new technologies. Goodnotes loves forward-thinkers, so let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to ask questions! Use the interview as a chance to learn more about the team and their projects. It shows you're genuinely interested and helps you figure out if this is the right place for you. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Support Engineer (12-months Fixed-Term Contract – Renewable / Convertible) London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with macOS and iOS devices, as well as any relevant IT support skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team at Goodnotes. Be sure to mention specific experiences that demonstrate your problem-solving skills and user-focused mindset.
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical skills, especially around IT systems, networks, and security principles. We love seeing candidates who are proactive and have hands-on experience in a fast-paced environment!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at GoodNotes Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS and iOS devices, as well as any relevant IT systems and security principles. Being able to discuss your hands-on experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot a problem or improve a process, and be ready to explain your thought process during the interview.
✨Embrace the Company Values
Goodnotes is all about collaboration, innovation, and user obsession. Familiarise yourself with their values and think of experiences that demonstrate how you embody these principles. This will help you connect with the interviewers and show that you're a great cultural fit.
✨Be Ready for Hands-On Assessments
Since there’s a practical task involved in the interview process, practice your technical skills beforehand. Set up scenarios where you can troubleshoot common IT issues or manage device configurations, so you feel confident showcasing your abilities during the assessment.
