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- Tasks: Support daily IT operations and manage macOS/iOS devices in a dynamic environment.
- Company: Join a visionary tech company that values innovation and collaboration.
- Benefits: Flexible working hours, supportive team, and opportunities for growth.
- Other info: Embrace a culture of learning and share your passion for technology.
- Why this job: Make an impact by enhancing user experience and implementing new technologies.
- Qualifications: 1-4 years in IT support with strong problem-solving and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Our Values:
- Dream big—Be visionary, strategic, and open to innovation
- Build great things—Work in service of our users, always improving and pushing higher
- Take ownership—Take responsibility with bold decision-making and bias for action
- Win like a sports team—Be trusting and collaborative while empowering others
- Learn and grow fast—Never stop learning and iterate fast
- Share our passion—Share ideas and practice enthusiasm and joy
- Be user obsessed—Empathetic, inquisitive, practical
Overview:
We are seeking a proactive and tech-savvy IT support to join our IT team in London. You will assist in day-to-day IT operations, support production teams, office teams and support the implementation and management of new technologies. In a predominantly Apple-focused environment, this role will be responsible for managing macOS and iOS devices, including setup, security configuration, and troubleshooting to ensure seamless operation and optimal performance throughout the organization.
Key Responsibilities:
- Assist in routine IT support tasks to ensure smooth daily operations.
- Provide first-tier support to internal team members for IT-related issues and issues with our internal tech stack (including but not limited to Google Workspace, Okta, Crowdstrike, macOS, Mosyle, Webex, Unifi, AppStoreConnect, Atlassian, Intune).
- Administer IT asset inventories.
- Support the team in managing access and enforcing security.
- Contribute to research and comparison of IT solutions, focusing on security enhancements and innovative tools.
- Participate in the onboarding of new team members.
- Assist with network maintenance and troubleshooting to ensure optimal performance.
Requirements:
- 1-4 years of experience in IT support or a IT help desk environment in a collaborative, fast-paced environment.
- Basic understanding of IT systems, networks, and security principles.
- Strong problem-solving skills and the ability to work independently.
- Effective communication skills and fluency in English.
- Proactive and customer-oriented approach.
Desirable Skills:
- Experience with device management and cloud technologies.
- Experience managing macOS and iOS devices in a corporate environment.
- Prior experience or familiarity with automation platforms.
Interview Process:
- Take Home Assignment
- An introductory call with someone from our team.
- Technical hands-on interview with one of our IT Engineers.
- AI Literacy Interview.
- Hiring Manager interview: A call with your hiring manager.
- Values interview – Meeting with members of the Goodnotes Team to answer questions relating to take ownership AND build great things.
What We Offer:
- Flexible working hours - fully office based initially, 3-5 days in office per week after probation.
- Hybrid work friendly working environment.
- A supportive team that values innovation and efficiency.
Equal Opportunity Employer: Goodnotes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
IT Support Engineer (1-year FTC – Renewable) in London employer: Goodnotes Internships and Contracts
Contact Detail:
Goodnotes Internships and Contracts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (1-year FTC – Renewable) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they live their values. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about IT support, brush up on your knowledge of macOS and iOS devices. Be ready to demonstrate your troubleshooting skills during the hands-on interview.
✨Tip Number 3
Don’t just focus on your qualifications; show your passion for technology and helping others. Share examples of how you've gone above and beyond in previous roles to support users or improve processes.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Support Engineer (1-year FTC – Renewable) in London
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about IT and can share their experiences with tech solutions. Make sure to highlight any relevant projects or tools you've worked with.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match our job description. Mention specific skills and experiences that align with what we’re looking for, especially around macOS and iOS support.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Use bullet points where possible to make it easy for us to see your key achievements and skills.
Apply Through Our Website: Make sure you apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Goodnotes Internships and Contracts
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS and iOS devices, as well as the tools mentioned in the job description like Google Workspace and Crowdstrike. Being able to discuss these technologies confidently will show that you're proactive and tech-savvy, which is exactly what they’re looking for.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific challenges you faced and how you resolved them. This will demonstrate your strong problem-solving skills and ability to work independently, which are key for this role.
✨Emphasise Team Collaboration
Since the company values teamwork, be ready to share experiences where you’ve worked collaboratively with others. Highlight how you’ve empowered team members or contributed to a positive team environment, as this aligns with their 'win like a sports team' ethos.
✨Be User Obsessed
During the interview, express your customer-oriented approach. Share instances where you went above and beyond to assist users or improve their experience with technology. This will resonate well with their value of being user obsessed and show that you truly care about supporting your colleagues.