Founders' Associate in London

Founded in 2023, GoodMood has quickly become the fastest growing art brand in the world. Our mission is simple: become the go to destination for artists and art lovers alike. Using our platform, any artist can submit their digital art files, we then take care of the rest: printing, framing, fulfilment, payment and customer service. This allows artists to focus on what they do best, making art, whilst earning a passive income. In turn, customers get well designed art that transforms their space. GoodMood sits at the intersection of art, technology, and execution. We’re a small team, moving fast and we’re building the infrastructure to be one of the fastest growing brands in ecommerce.

This is a hands-on opportunity to sit at the heart of a fast growing business. As Founders' Associate, you will work directly alongside the Founders and Chief Marketing Officer. The primary focus of the role is operational, ensuring the business runs as smoothly as possible as it scales quickly, and working across and connecting all functions of the business. We’re looking for someone to own customer service, manage our growing list of trade accounts and work closely with our global printing and framing partners. You’ll drive process improvements that will allow our small team to continue punching well above its weight, with a heavy focus on using AI tools and automation. There will also be opportunities to contribute across marketing, artist relations, sales, events and much more as the business evolves.

What You’ll be doing:

• Customer Service & Care: Own end to end customer service, closely managing our customer service agency. Provide best in class customer service, drive process improvements, reduce tickets and prepare for future growth.
• B2B Management: GoodMood has a growing list of B2B clients - office groups, hotels, interior designers and many others. You will be managing their orders and ensuring smooth day to day operations. You will also manage orders and account manage our long list of B2B clients, from taking custom orders to invoicing. You will grow our existing relationships and also have an opportunity to grow our B2B customer base.
• Working with our printing and framing partners: You will work closely with our printing and framing partners, in relation to both consumer and B2B orders.
• Operational improvements: Work closely with the Founders to identify inefficiencies on the operational elements listed above, but also across the wider business and proactively build better ways of doing things. Bring ideas, flag problems early, and help shape how GoodMood operates at every level.
• Wider Business Support: Pitch in across marketing, partnerships, artist relations and events. Support the founder on strategic projects and ad hoc priorities as the business evolves.

Who You Are:

• Highly organised and detail orientated.
• Take strong ownership of tasks.
• Happy to get stuck into anything, energised by variety.
• Strong with AI tools or keen to learn.
• Strong communicator and highly personable.
• 1-3 years experience in an operational, account management, customer success, or startup generalist role. Preferred but not essential.
• Ideally in or around London, but open to exceptional remote candidates.
• UK driving license preferred.

What We Offer:

• Competitive base salary and annual bonus.
• 25 days annual leave + bank holidays.
• Private Healthcare.
• Big opportunities for growth in the business.
• Flexible, remote first working. Laptop and monitor. Co working space allowance if required.
• Learning and development budget.
• 50% off discount for product.