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- Tasks: Join the Founders to streamline operations and enhance customer service in a fast-growing business.
- Company: Exciting startup with a focus on creativity and innovation.
- Benefits: Competitive salary, 25 days leave, private healthcare, and flexible remote work.
- Other info: Great opportunities for personal growth and learning in a vibrant environment.
- Why this job: Be at the heart of a dynamic team and make a real impact on business growth.
- Qualifications: Organised, detail-oriented, and experienced in operations or customer success.
The predicted salary is between 30000 - 40000 £ per year.
This is a hands-on opportunity to sit at the heart of a fast growing business. As Founders' Associate, you'll work directly alongside the Founders and Chief Marketing Officer. The primary focus of the role is operational, ensuring the business runs as smoothly as possible as it scales quickly, and working across and connecting all functions of the business.
We’re looking for someone to own customer service, manage our growing list of trade accounts and work closely with our global printing and framing partners. You’ll drive process improvements that will allow our small team to continue punching well above its weight, with a heavy focus on using AI tools and automation. There will also be opportunities to contribute across marketing, artist relations, sales, events and much more as the business evolves.
What You’ll be doing:
- Customer Service & Care: Own end to end customer service, closely managing our customer service agency. Provide best in class customer service, drive process improvements, reduce tickets and prepare for future growth.
- B2B Management: GoodMood has a growing list of B2B clients - office groups, hotels, interior designers and many others. You will be managing their orders and ensuring smooth day to day operations. You will also manage orders and account manage our long list of B2B clients, from taking custom orders to invoicing. You will grow our existing relationships and also have an opportunity to grow our B2B customer base.
- Working with our printing and framing partners: You will work closely with our printing and framing partners, in relation to both consumer and B2B orders.
- Operational improvements: Work closely with the Founders to identify inefficiencies on the operational elements listed above, but also across the wider business and proactively build better ways of doing things. Bring ideas, flag problems early, and help shape how GoodMood operates at every level.
- Wider Business Support: Pitch in across marketing, partnerships, artist relations and events. Support the founder on strategic projects and ad hoc priorities as the business evolves.
Who You Are:
- Highly organised and detail orientated.
- Take strong ownership of tasks.
- Happy to get stuck into anything, energised by variety.
- Strong with AI tools or keen to learn.
- Strong communicator and highly personable.
- 1-3 years experience in an operational, account management, customer success, or startup generalist role. Preferred but not essential.
- Ideally in or around London, but open to exceptional remote candidates.
- UK driving license preferred.
What We Offer:
- Competitive base salary and annual bonus.
- 25 days annual leave + bank holidays.
- Private Healthcare.
- Big opportunities for growth in the business.
- Flexible, remote first working.
- Laptop and monitor.
- Co working space allowance if required.
- Learning and development budget.
- 50% off discount for product.
Founders' Associate employer: GoodMood
Contact Detail:
GoodMood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founders' Associate
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the role you're after. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show us you understand what we do and how you can contribute. Tailor your answers to highlight your skills in customer service and operational efficiency.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly through our website. Express your interest in the Founders' Associate role and share how you can help us scale effectively.
✨Tip Number 4
Showcase your adaptability! We love candidates who can juggle multiple tasks and thrive in a fast-paced environment. Share examples of how you've improved processes or tackled challenges in previous roles.
We think you need these skills to ace Founders' Associate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about working with us and contributing to our mission. A little personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Founders' Associate role. Highlight any relevant experience in customer service, account management, or operational roles. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon – we want to understand your experience without any confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at GoodMood
✨Know the Business Inside Out
Before your interview, take the time to research GoodMood thoroughly. Understand their products, target audience, and recent developments. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Organisational Skills
As a Founders' Associate, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised and streamlined processes, as this will resonate well with the operational focus of the role.
✨Demonstrate Your Customer Service Expertise
Since you'll be owning customer service, come prepared with specific examples of how you've handled customer issues in the past. Discuss any process improvements you've implemented that led to better customer satisfaction, as this will showcase your proactive approach.
✨Be Ready to Discuss AI Tools
With a heavy focus on using AI tools and automation, make sure you're familiar with relevant technologies. If you have experience using AI in previous roles, share those insights. If not, express your eagerness to learn and adapt, showing that you're ready to embrace new tools to drive operational efficiency.