At a Glance
- Tasks: Provide friendly customer service and administrative support to the Lettings Team.
- Company: Join Together Housing Group, a leading non-profit housing association in the North.
- Benefits: Starting salary of £25,878, 27 days holiday, and flexible hybrid working.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a difference in your community while developing your career in a supportive environment.
- Qualifications: Experience in administration and strong skills in Microsoft Office required.
The predicted salary is between 25878 - 25878 £ per year.
Exciting opportunity for an Administrator in Wakefield. You will deliver professional and friendly customer service, provide administrative support to the Lettings Team, and collaborate with team members to meet performance objectives.
Together Housing Group is one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion: As an organisation, we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Requirements
- Manage communications with office and team contacts, including handling phone calls and emails, while providing assistance.
- Assist customers with lettings inquiries and manage the processing of housing applications.
- Refer contacts where necessary to appropriate staff within the company for attention and action and chase any actions.
- Process invoices and receipting goods received using Ebis where required.
- Provide administrative support to the Lettings team by organising meetings, taking minutes, and assisting with photocopying, collating, and scanning documents.
- Maintain an efficient filing system and support the generation of statistical information for internal and external use.
We are looking for someone who has:
- Proven experience of providing a comprehensive administrative service in a team environment.
- A working knowledge of Microsoft Office applications, specifically Word, Excel, Outlook.
- Experience of working in a housing organisation or customer-facing environment.
- Strong numerical and written skills for performing and analysing calculations.
Benefits
In return, we are offering the successful candidate a starting salary of £25,878 per annum, 27 days holiday (rising to 32 over 5 years' service) + bank holidays, and a flexible working environment, with a range of family-friendly policies. You will work 37 hours per week, from 9 am to 5 pm, Monday to Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. Hybrid working - Take advantage of the best of both worlds with our hybrid working model! Following your initial 4 weeks, you will have the flexibility to work from home and only need to be in the office two days per week.
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Lettings Administrator Hybrid in Wakefield employer: Goodman Masson
Together Housing Group is an exceptional employer, offering a supportive and inclusive work environment in Wakefield. With a commitment to employee growth, you will benefit from flexible working arrangements, generous holiday allowances, and a culture that prioritises diversity and community impact. Join us to make a meaningful difference while enjoying a rewarding career in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator Hybrid in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Goodman Masson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Goodman Masson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lettings Administrator Hybrid in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Goodman Masson:Your cover letter is your chance to shine! Tell us why you want to work at Goodman Masson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Goodman Masson!
How to prepare for a job interview at Goodman Masson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
