At a Glance
- Tasks: Support residents facing financial hardship and help them sustain their tenancies.
- Company: Reputable housing organisation in East London with a focus on community support.
- Benefits: Competitive salary, hybrid working, 30 days leave, and pension contributions.
- Other info: Join a dynamic team dedicated to helping diverse communities thrive.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in welfare benefits advice and strong communication skills.
The predicted salary is between 28422 - 34738 £ per year.
We’re working with a housing organisation based in East London to support the recruitment of a Tenancy Sustainment Officer. The successful candidate will provide practical advice, early intervention and coordinated support to residents who may be facing financial hardship, risks to their tenancy or other barriers to sustaining their home.
Key responsibilities
- Provide welfare benefits and tenancy sustainment support to residents, with a particular focus on Universal Credit.
- Meet residents in their homes, at the office and via telephone to understand their circumstances and provide appropriate support.
- Complete detailed income and expenditure assessments for existing and prospective tenants, identifying potential welfare benefits and additional sources of income.
- Work collaboratively with residents to agree and implement tailored action plans, including support with Universal Credit housing costs and benefit appeals.
- Regularly review support plans and work closely with internal teams and external support agencies to ensure residents receive appropriate support.
- Manage a caseload effectively while meeting individual and team targets focused on tenancy sustainment and maximising income for residents.
About you
- Experience providing welfare benefits advice, ideally with strong knowledge of Universal Credit.
- Experience supporting people experiencing financial hardship or other challenges that may put their tenancy at risk.
- Excellent communication and interpersonal skills, with the ability to engage effectively via email, telephone, written correspondence, messaging and face-to-face.
- Experience working with diverse communities and supporting people with a range of circumstances.
- Proven ability to work collaboratively with colleagues, external partners and support agencies.
- Strong organisational skills, with the ability to manage a caseload and work towards targets.
What’s on offer
- Salary: £40,000 - £45,000.
- Full-time, permanent contract.
- Location: East London.
- Hybrid working (3 days per week in the office, 2 days working from home).
- 30 days annual leave + bank holidays.
- Defined Contribution Pension Scheme with up to 10% employer contribution, with the option to increase.
This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out.
Tenancy Sustainment Officer in Slough employer: Goodman Masson
Goodman Masson is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Payroll Manager in London, you will benefit from a competitive salary and bonus structure, alongside ample opportunities for professional growth within a thriving restaurant business that values its employees and encourages career advancement through its ongoing expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Slough
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Goodman Masson.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Goodman Masson!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Goodman Masson, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Goodman Masson or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Officer in Slough
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Goodman Masson:Before hitting send, make sure to tailor your application specifically to Goodman Masson! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Goodman Masson
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
