Wellbeing Coach (Permanent) in Shipley

We are currently recruiting an Intensive Tenancy Wellbeing Coach to join us on a permanent basis - 29.5hrs per week. Responsible for managing a complex caseload of tenants with diverse care and support needs, aiming to help them sustain their tenancies and enhance their wellbeing.

You'll bring a strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy and you'll have proven experience in tenancy and estate management.

About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

• Intensively manage a caseload of tenants with multiple care and support needs, working to enable them to sustain their tenancies and improve their overall wellbeing.
• Conduct comprehensive assessments for current and prospective tenants to identify their care and support needs, and develop outcome-focused tenancy intervention plans in partnership with tenants, setting specific goals and tracking progress.
• Monitor tenant engagement with support services and safeguard vulnerable tenants from risks such as abuse and neglect.
• Work with local authorities, social care, and health systems to secure appropriate support, and advocate for policy and strategy improvements that enhance support provision within the district.
• Periodically review intensively managed tenancies with tenants, specialist providers, and Neighbourhood Housing Officers to assess readiness for transition to general tenancy management.
• Work closely with Neighbourhood Housing Officers to effectively manage communities that include intensively managed tenancies, fostering a caring environment for all residents.

Requirements:

• A strong awareness of the barriers that vulnerable individuals with support needs face in securing housing and sustaining a tenancy, with the ability to navigate and address these challenges effectively.
• Extensive experience managing customers with multiple and complex needs, including those exhibiting challenging behaviours, with a focus on positive outcomes.
• A full driving license and access to a suitable vehicle for work, allowing you to meet the mobility demands of the role.
• An Enhanced DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process.

Benefits:

• Starting salary of £33,646 per year (pro rata)
• £1,000 per year essential car user allowance plus mileage as you will be expected to use your own vehicle for work purposes (pro rata)
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Training, development, and qualification opportunities
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support.

Join Our Team! Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives. We're proud to be a Mindful Employer, committed to mental health and wellbeing.