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- Tasks: Manage reception, telephony, and support a team in a busy office environment.
- Company: Join a leading investment firm in the heart of Edinburgh.
- Benefits: Enjoy a competitive salary and a dynamic work atmosphere.
- Why this job: Perfect for those who thrive in fast-paced settings and love interacting with people.
- Qualifications: Experience in a senior reception or office coordinator role is essential.
- Other info: Full-time, onsite role with opportunities for professional growth.
Senior Receptionist & Telephonist Coordinator
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Location: Edinburgh (Princes Exchange)
Contract: Permanent, Full-Time
Salary: £28,000
Working Pattern: Fully Onsite (8.30-5)
We\’re working with a leading investment firm to recruit a Senior Receptionist & Telephonist Coordinator for their Edinburgh office. This is a key front-of-house role, managing reception, meeting rooms, and a high-volume telephony system across two UK offices. You\’ll also oversee and support a Reception & Telephonist Coordinator who reports directly into you.
Key Responsibilities:
Oversee reception and switchboard services across Edinburgh and London offices
Manage, support, and coordinate daily duties for the reception team
Ensure all calls via the STORM telephony system are answered and routed correctly (approx. 75-100 calls per day)
Welcome visitors, manage meeting rooms, and arrange catering where required
Coordinate office supplies, post, couriers, and general office administration
Support internal events, staff inductions, and desk booking (Condeco system)
Prepare reports, assist with document handling, and raise purchase orders
Act as Fire Marshal and First Aider for the site
What We\’re Looking For:
Experience in a senior reception, front-of-house, or office coordinator role
Strong communication and people management skills
Confident handling high call volumes and front-of-house presentation
Proficient in Microsoft Office (Word, Excel, Outlook)
Organised, professional, and proactive with excellent attention to detail
Previous experience in financial or professional services preferred
This is a fantastic opportunity for someone who enjoys delivering a high standard of service, managing a varied workload, and taking ownership of day-to-day front office operations
Senior Receptionist & Telephonist Coordinator employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist & Telephonist Coordinator
✨Tip Number 1
Familiarise yourself with the STORM telephony system, as it's crucial for managing high call volumes. Understanding its features will not only boost your confidence but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Highlight your experience in managing reception teams and coordinating office operations. Be ready to share specific examples of how you've improved efficiency or enhanced service quality in previous roles.
✨Tip Number 3
Showcase your organisational skills by discussing how you handle multiple tasks simultaneously, especially in a busy front-of-house environment. This will illustrate your ability to thrive under pressure.
✨Tip Number 4
Prepare to discuss your experience in financial or professional services, as this is preferred for the role. If you have relevant examples, be sure to mention them to align with what the employer is looking for.
We think you need these skills to ace Senior Receptionist & Telephonist Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in managing reception and telephony systems.
Craft a Strong CV: Ensure your CV reflects your experience in senior reception or office coordinator roles. Emphasise your communication skills, ability to handle high call volumes, and proficiency in Microsoft Office.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed front-of-house operations and supported teams in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for this role.
How to prepare for a job interview at Goodman Masson
✨Showcase Your Front-of-House Experience
Make sure to highlight your previous experience in senior reception or front-of-house roles. Discuss specific situations where you managed high call volumes or coordinated office activities, as this will demonstrate your capability to handle the responsibilities of the position.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication and people management skills, prepare examples of how you've effectively communicated with colleagues and clients in the past. Be ready to discuss how you handle difficult conversations or resolve conflicts.
✨Familiarise Yourself with the STORM Telephony System
If possible, research the STORM telephony system before your interview. Being knowledgeable about the system will show your proactive approach and readiness to manage the high call volume expected in this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and organisational skills. Think of examples where you successfully managed multiple tasks or dealt with unexpected challenges, as these will be crucial in demonstrating your fit for the role.
