At a Glance
- Tasks: Lead customer-focused consultations and ensure clear communication of service charge information.
- Company: Join a leading social housing provider dedicated to improving lives in the community.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a passionate team committed to delivering high-quality services.
- Why this job: Make a real difference by enhancing customer experiences in social housing.
- Qualifications: Knowledge of service charge legislation and strong communication skills.
The predicted salary is between 35000 - 38000 £ per year.
Could you be Incommunities new Section 20 Specialist? You'll lead customer-focused Section 20 consultations, ensuring service charge-paying customers are informed and supported throughout the process. Ensuring legal obligations for qualifying works and long-term agreements are met, while presenting complex service charge information clearly. You'll work with managing agents to ensure compliance with contractual and Section 106 requirements, delivering effective services and value for money for customers.
About us: We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.
Duties include:
- Act as the first point of contact for all Section 20 enquiries, providing clear, confident and accurate advice.
- Apply in-depth knowledge of service-charge legislation.
Section 20 Specialist employer: Goodman Masson
Incommunities is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where our employees can thrive. As a leading social housing landlord in the Bradford district, we prioritise employee growth through comprehensive training and development opportunities, ensuring that our team is equipped to deliver outstanding service to our customers. With a strong focus on community impact and a commitment to creating the best customer experience, joining Incommunities means being part of a mission-driven organisation that values your contributions and promotes a culture of collaboration and respect.
