At a Glance
- Tasks: Empower residents facing financial crises and build strong community connections.
- Company: Newground Together, a charity dedicated to creating resilient communities.
- Benefits: Starting salary of £30,476, flexible working, 27 days holiday, and health benefits.
- Other info: Join a diverse team with excellent training and development opportunities.
- Why this job: Make a real difference in people's lives while promoting equality and inclusion.
- Qualifications: Experience with vulnerable customers and knowledge of budgeting and financial support.
The predicted salary is between 30476 - 30476 € per year.
Are you passionate about fostering independence and building strong communities? Newground Together is seeking a dedicated Community Resilience Officer to help empower residents facing financial crisis in and around the Rossendale area. We value collaboration, respect, and the drive to champion equality, diversity and inclusion. You'll use your excellent interpersonal and relationship-building skills to engage residents in crisis, quickly build trust, and provide vital support. Your advocacy, negotiation and problem-solving abilities will be key in agreeing affordable repayment plans, preventing escalation of debt, and constructively challenging unsustainable spending habits.
As a Financial Inclusion Officer, you'll manage intensive short-term caseloads, prioritising urgent needs while maintaining accurate records and personalised action plans. You'll also have the opportunity to facilitate group-based financial capability or cost-of-living sessions, and contribute to monitoring and evaluation by capturing both hard and soft outcomes for residents.
Who we are: Newground Together is a registered charity and part of the Together Housing Group. Our mission is simple yet powerful: to empower people to create sustainable communities that are connected, resilient, healthy and prosperous. We do this by supporting job and training opportunities, engaging with young people and families, providing memorable outdoor experiences, and offering activities that promote health and wellbeing.
As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Please note that this role is a FTC until June 2027.
Key Responsibilities:
- Conduct home visits and provide financial inclusion support to vulnerable households, helping to address financial hardship and wider aspects of poverty.
- Offer practical guidance on budgeting, accessing benefits, and improving overall financial resilience.
- Work collaboratively with partner organisations and internal teams to provide holistic support tailored to individual client needs.
- Manage client referrals and maintain accurate, up-to-date records on management information systems.
- Deliver community-based advice sessions and training to frontline staff on financial inclusion and poverty-related issues.
- Raise awareness of poverty issues and promote available support services.
Essential Requirements:
- Full UK driving licence and access to a vehicle.
- Experience working with vulnerable customers and delivering advice or support services.
- Knowledge of budgeting, benefits, and managing complex or sensitive financial situations.
- Understanding of fuel poverty, its indicators, and effective interventions.
- Excellent communication and customer service skills.
- Proven ability to work towards targets and manage time effectively.
- Knowledge of safeguarding principles and practices.
Benefits:
- Starting salary of £30,476 per annum.
- You will be covering the Rossendale area.
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
- A flexible working environment, with a range of family friendly policies.
- Your normal working hours will be 37hrs per week Monday - Friday with occasional evening work.
- Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
- Wide range of technical, professional, and personal development training opportunities.
- Attractive pension scheme.
- Health and wellbeing benefits including access to GPs.
- A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice.
- We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
To view the full range of our award winning benefits click on the Employee Benefits Link. THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Community Resilience Officer in Rossendale employer: Goodman Masson
Newground Together is an exceptional employer dedicated to fostering independence and building resilient communities in the Rossendale area. With a strong commitment to diversity, inclusion, and employee wellbeing, we offer a flexible working environment, generous holiday allowances, and extensive professional development opportunities. Join us in making a meaningful impact while enjoying a supportive work culture that values collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Community Resilience Officer in Rossendale
✨Tip Number 1
Get to know the organisation! Research Newground Together and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, or join relevant community groups. This can give you insider insights and might even lead to a referral, which can boost your chances of landing that role.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've demonstrated your problem-solving skills or worked with vulnerable customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Resilience Officer in Rossendale
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for building strong communities and supporting those in financial crisis. Share personal experiences or motivations that drive you to apply for the Community Resilience Officer role.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We want to know how your background aligns with the responsibilities of the role, especially in financial inclusion and community support.
Be Clear and Concise:When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Goodman Masson
✨Know Your Community
Before the interview, take some time to research the Rossendale area and its community needs. Understanding local issues, such as financial hardship and fuel poverty, will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Interpersonal Skills
As a Community Resilience Officer, you'll need excellent communication skills. Prepare examples of how you've successfully built trust with vulnerable clients or resolved conflicts in previous roles. This will demonstrate your ability to engage effectively with residents in crisis.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've tackled complex financial situations or helped someone manage their budget. Be ready to discuss your approach to negotiating repayment plans or challenging unsustainable spending habits, as these are key aspects of the job.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life scenarios, such as conducting home visits or delivering community-based advice sessions. Practise your responses to these types of questions, focusing on how you would tailor your support to individual client needs.
