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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch repairs services, focusing on damp and mould cases.
- Company: Dynamic housing organisation committed to quality service.
- Benefits: Competitive daily rate, collaborative environment, and impactful work.
- Why this job: Make a real difference in people's homes while developing your leadership skills.
- Qualifications: Experience in housing repairs and proven team management skills.
- Other info: Opportunity for professional growth in a supportive team.
The predicted salary is between 60000 - 84000 £ per year.
Job Description
Interim Repairs Delivery Manager – 6 Month Contract
📍 London (4 days per week in office) | 💷 £300–£350 per day | ⏳ 6 months
We’re seeking an experienced Repairs Delivery Manager for a 6-month interim contract. This role focuses on leading a team of Repairs Officers to deliver a high-quality responsive repairs service, with particular emphasis on managing cases relating to damp and mould.
The role:
- Line manage and support a team of Repairs Officers.
- Take the lead on damp and mould casework, ensuring swift, effective and customer-focused resolutions.
- Oversee day-to-day repair operations and monitor contractor performance.
- Use data and insight to drive service improvements and identify recurring issues.
- Manage escalations and complaints, maintaining a high standard of customer care.
- Work collaboratively with internal teams and external suppliers to ensure best outcomes.
About you:
- Strong experience in housing repairs or property services.
- Proven leadership skills with experience managing teams.
- Knowledge of damp and mould case management.
- Track record of delivering service and performance improvements.
- Customer-focused, solutions-oriented, and collaborative.
- Confident using IT systems and performance reporting tools.
Repairs Delivery Manager employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing repairs sector. Let them know you're on the lookout for opportunities, and they might just point you in the right direction or even refer you to a role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of damp and mould case management. Be ready to discuss how you've tackled similar issues in the past and how you can lead a team effectively.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've managed teams and improved service delivery. This will help you stand out as a strong candidate for the Repairs Delivery Manager role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills and experience. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Repairs Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housing repairs and team management. We want to see how your skills align with the role, especially your knowledge of damp and mould case management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Repairs Delivery Manager role. Share specific examples of how you've led teams and improved services in the past.
Showcase Your Customer Focus: In your application, emphasise your customer-focused approach. We love candidates who can demonstrate their ability to resolve issues effectively and maintain high standards of customer care.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Goodman Masson
✨Know Your Stuff
Make sure you brush up on your knowledge of housing repairs and property services. Familiarise yourself with common issues like damp and mould, as well as the best practices for managing these cases. This will show that you're not just a good fit for the role, but that you genuinely understand the challenges involved.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Think about specific situations where you improved service delivery or resolved complaints effectively. This will help demonstrate your leadership capabilities and how you can support the Repairs Officers you'll be managing.
✨Data is Your Friend
Since the role involves using data to drive improvements, be ready to discuss how you've used data in previous roles. Bring examples of how you've identified recurring issues and implemented solutions based on insights. This will highlight your analytical skills and your ability to make data-driven decisions.
✨Customer Care Matters
Emphasise your customer-focused approach during the interview. Prepare to talk about how you've handled escalations and complaints in the past, ensuring high standards of customer care. This will show that you understand the importance of maintaining strong relationships with clients and stakeholders.
