At a Glance
- Tasks: Train and support teams in using business systems effectively.
- Company: Join a people-focused housing association with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a dynamic role with a focus on user adoption and operational improvement.
- Why this job: Make a real difference by helping teams improve their processes and technology use.
- Qualifications: Experience in training or supporting users on CRM/business systems.
The predicted salary is between 45000 - 55000 € per year.
We're partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams. This is a really people-focused systems role - ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.
You'll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business. The organisation uses a bespoke operational system within their trades and property services function, so they're looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams. This is not a heavily technical IT infrastructure role. It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.
Key responsibilities:- Deliver face-to-face and one-to-one systems training to frontline trades and operational staff
- Support users with day-to-day system and process queries
- Create simple user guides and training materials
- Help improve system usage, user adoption, and operational processes
- Identify trends, recurring issues, and opportunities for improvement
- Support testing, upgrades, and system changes
- Work closely with operational teams, managers, and IT stakeholders
- Experience supporting or training users on CRM/business systems
- Strong communication skills with the ability to explain systems clearly to operational or non-technical users
- Experience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficial
- Process improvement and problem-solving skills
- Experience with Dynamics or similar systems is desirable
Additional information: Hybrid working - typically around 2 days per week in the office Redhill location, so ability to commute/drive is beneficial.
Business Systems Trainer in Reigate employer: Goodman Masson
Join a forward-thinking housing association in Redhill, Surrey, where your role as a Business Systems Trainer will be pivotal in enhancing the operational efficiency of frontline teams. With a strong emphasis on employee development and a supportive work culture, you will benefit from hybrid working arrangements, comprehensive training opportunities, and the chance to make a meaningful impact on the lives of those you support. This is an excellent opportunity for individuals who thrive in collaborative environments and are passionate about improving processes through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Trainer in Reigate
✨Tip Number 1
Network like a pro! Reach out to current employees at the housing association or similar organisations on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to systems training and user support. We can role-play with a friend or use online resources to boost our confidence and clarity.
✨Tip Number 3
Showcase your communication skills during interviews. Use examples from past experiences where you’ve simplified complex systems for non-technical users. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in operational teams.
We think you need these skills to ace Business Systems Trainer in Reigate
Some tips for your application 🫡
Keep Your CV Fresh:Make sure your CV is up to date and tailored for the Business Systems Trainer role. Highlight your experience in training and supporting users, especially in operational environments like housing or property services.
Read the Job Specs Carefully:Before applying, take a good look at the job description. Understanding what we’re looking for will help you align your skills and experiences with our needs, making your application stand out.
Show Off Your Communication Skills:Since this role involves explaining systems to non-technical users, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate how you can make complex ideas easy to understand.
Apply Through Our Website:We encourage you to hit apply through our website. It’s the best way to ensure your application gets to us directly and shows that you’re serious about joining our team!
How to prepare for a job interview at Goodman Masson
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and the skills required, especially around systems training and support. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
Since this role involves explaining systems to non-technical users, practice articulating complex ideas in simple terms. Prepare examples from your past experiences where you successfully trained or supported users, highlighting your ability to communicate clearly and effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like supporting a user struggling with a system. Think of real-life scenarios where you’ve improved processes or resolved issues, and be ready to discuss these in detail to demonstrate your problem-solving skills.
✨Bring Your Training Materials
If you have created user guides or training materials in the past, bring them along to showcase your work. This not only demonstrates your experience but also gives the interviewers a tangible example of how you can contribute to improving system usage and user adoption.
