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- Tasks: Train and support teams to maximise their use of technology in property services.
- Company: Join a people-focused housing association with a commitment to operational excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on improving processes and user experience.
- Why this job: Make a real difference by empowering frontline staff with essential tech skills.
- Qualifications: Experience in systems training or support, especially in housing or operational environments.
The predicted salary is between 30000 - 40000 £ per year.
We're partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams.
This is a really people-focused systems role - ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.
You'll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business.
The organisation uses a bespoke operational system within their trades and property services function, so they're looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams.
It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.
- Deliver face-to-face and one-to-one systems training to frontline trades and operational staff
- Create simple user guides and training materials
- Help improve system usage, user adoption, and operational processes
- Support testing, upgrades, and system changes
Experience supporting or training users on CRM/business systems is required. Experience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficial.
Hybrid working - typically around 2 days per week in the office.
Locations
System and Software Trainer in Reigate, Surrey employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System and Software Trainer in Reigate, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. Attend local meetups or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your training materials, user guides, or any projects you've worked on. This will give you an edge and demonstrate your ability to make systems easy to use.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common scenarios you might face as a Business Systems Trainer. Think about how you'd explain complex concepts to non-technical teams.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace System and Software Trainer in Reigate, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in systems training and support. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills!
Show Your People Skills: Since this role is all about helping others, let us know about your experience working with non-technical teams. Share examples of how you've made technology easier for users – we love a good success story!
Keep It Clear and Concise: When writing your application, aim for clarity. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your potential.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Goodman Masson
✨Know Your Systems
Make sure you have a solid understanding of the bespoke operational system used by the organisation. Familiarise yourself with its features and how it supports property services and trades teams. This will help you demonstrate your ability to quickly grasp business processes during the interview.
✨Showcase Your People Skills
Since this role is very people-focused, be prepared to discuss your experience in training and supporting users. Share specific examples of how you've helped non-technical teams understand complex systems, and highlight your coaching style to show that you can make technology accessible.
✨Prepare Training Materials
Think about how you would create user guides or training materials for the systems you'll be supporting. Bring along a sample or outline of a training resource you've developed in the past. This will showcase your proactive approach and ability to simplify complex information.
✨Emphasise Adaptability
With hybrid working and the need to support a mobile workforce, it's crucial to demonstrate your adaptability. Talk about your experience with remote training or support, and how you've successfully engaged users in different environments. This will show that you're ready to tackle the challenges of the role.