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- Tasks: Train and support teams to maximise their use of business systems.
- Company: Join a people-focused housing association with a hybrid working model.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with around 120 users to support.
- Why this job: Make a real difference by helping teams improve their processes and technology use.
- Qualifications: Experience in systems training or support, especially in housing or operational environments.
The predicted salary is between 30000 - 40000 £ per year.
We're partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams.
This is a really people-focused systems role - ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.
You'll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business.
The organisation uses a bespoke operational system within their trades and property services function, so they're looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams.
It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.
- Deliver face-to-face and one-to-one systems training to frontline trades and operational staff
- Create simple user guides and training materials
- Help improve system usage, user adoption, and operational processes
- Support testing, upgrades, and system changes
- Experience supporting or training users on CRM/business systems
- Experience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficial
Hybrid working - typically around 2 days per week in the office.
Locations
Business Systems Trainer in Reigate, Surrey employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Trainer in Reigate, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join online forums to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate how you can help improve system usage and user adoption. We want to see you in action, so prepare some examples of how you've successfully trained users or improved processes in the past.
✨Tip Number 3
Tailor your approach! Make sure you understand the specific needs of the organisation you're applying to. Research their systems and think about how you can make their operations smoother. We love seeing candidates who take the time to align their skills with our needs.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email. It shows your enthusiasm and keeps you on their radar. We appreciate candidates who take that extra step to stay connected!
We think you need these skills to ace Business Systems Trainer in Reigate, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Systems Trainer. Highlight any experience you have in training, supporting users, or working with operational teams. We want to see how your background fits with our needs!
Showcase Your Communication Skills: Since this role involves a lot of interaction with non-technical teams, it's crucial to demonstrate your ability to communicate clearly. Use examples in your application that show how you've made complex information easy to understand for others.
Be Specific About Your Experience: When detailing your past roles, focus on specific achievements related to systems training and support. We love seeing quantifiable results, so if you improved user adoption rates or streamlined processes, shout about it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Goodman Masson
✨Know the Systems Inside Out
Make sure you familiarise yourself with the bespoke operational system used by the organisation. Understand its features and how it supports the Property Services and Trades teams. This will help you demonstrate your ability to quickly grasp business processes during the interview.
✨Showcase Your People Skills
Since this role is very people-focused, be prepared to discuss your experience in training and supporting users. Share specific examples of how you've helped non-technical teams understand complex systems, as this will highlight your communication skills and ability to connect with frontline staff.
✨Prepare Training Materials
Think about how you would create user guides or training materials for the systems you'll be supporting. Bring a sample or outline to the interview to show your proactive approach and understanding of what makes training effective for users.
✨Emphasise Adaptability
With hybrid working and the need to support around 120 users, adaptability is key. Be ready to discuss how you've successfully navigated changes in previous roles, whether it's adapting to new systems or improving processes, to show that you're flexible and ready for the dynamic nature of this position.