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For Companies At a Glance
- Tasks: Manage properties, enhance community engagement, and provide excellent customer care.
- Company: Join Together Housing, a leading non-profit housing association in the North of England.
- Benefits: Enjoy a competitive salary, flexible hours, hybrid working, and generous holiday allowance.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Full UK driving licence, experience in housing or customer service, and strong communication skills.
- Other info: Flexible part-time role with opportunities for personal growth and career development.
The predicted salary is between 20000 - 25000 £ per year.
Job Description
We are currently recruiting for a Part-time Neighbourhood Officer to manage a patch of properties across the Wakefield district area. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.
TH Neighbourhood Officers 01 4k
The role of your Neighbourhood Officer – Together Housing
Together Housing | ??It's #NationalCareersWeek! �? Are ready to take your career to the next level? Join our Together team and enjoy some of the incredible… | Instagram
Together Housing Group:Â We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.Â
Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link – https://togetherhousing-group.my.canva.site/
Requirements
Outline of Key responsibilities for the Neighbourhood Officer…
- As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
- Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
- Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
- Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management
We are looking for someone who has…
- Full UK drivers licence and access to a car as the role is field based
- Experience and knowledge of housing/ lettings or ideally social housing
- Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice
- Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach
- Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently
Benefits
In return, we are offering the successful candidate…
- Starting salary of £31,166 per annum
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays
- Hybrid working – you will manage your week by dividing your time between working in the field and from home
- This part-time position requires 18.5 hours of work per week, with flexibility in scheduling the hours or days, options include three 6-hour shifts or two and a half days. There may also be an expectation to travel and assist in covering additional areas when necessary due to employee sickness or annual leave.
- Attractive pension schemes – including Local Government Pension Scheme (LGPS)
- To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer – Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
INDTHG2
Part-time Neighbourhood Officer employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-time Neighbourhood Officer
✨Tip Number 1
Get to know the company! Research Together Housing and understand their values, especially around community engagement and diversity. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role involves dealing with the public, think of examples from your past experiences where you've handled sensitive situations. We want to hear how you’ve made a difference in someone’s day!
✨Tip Number 3
Network like a pro! Connect with current or former Neighbourhood Officers on LinkedIn. They can provide insights into the role and might even give you tips on what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Together Housing team. So, get your application in ASAP!
We think you need these skills to ace Part-time Neighbourhood Officer
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Neighbourhood Officer and how you can contribute to our community.
Tailor Your Responses: Make sure to customise your answers to reflect the specific skills and experiences that match the job description. Highlight your experience in housing management and customer service, as these are key for us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us see your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Goodman Masson
✨Know Your Neighbourhood
Before the interview, take some time to research the Wakefield district area. Familiarise yourself with the community, its challenges, and the services available. This will show your potential employer that you’re genuinely interested in the role and understand the importance of community engagement.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed sensitive situations or provided excellent customer care. Highlight how you handled distressed individuals or resolved conflicts, as this is crucial for a Neighbourhood Officer role.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you’ve had to juggle multiple tasks or find solutions under pressure. Be ready to discuss how you approach challenges, especially in a fast-paced environment, as this will reflect your resilience and self-motivation.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and community initiatives. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values, especially regarding diversity and inclusion.
