At a Glance
- Tasks: Coordinate home ownership services and support customers through various processes.
- Company: Join a well-established social housing organisation in Norwich.
- Benefits: Competitive pay of £20 - £25 per hour, with opportunities for growth.
- Other info: Ideal for those interested in social housing, property, or legal sectors.
- Why this job: Make a real difference in people's lives by helping them achieve home ownership.
- Qualifications: Strong admin skills and customer service experience required.
The predicted salary is between 25 - 25 £ per hour.
Goodman Masson are currently working with a social housing organisation in Norwich to recruit for an interim Home Ownership Co-ordinator.
Pay - £20 - £25 per hour INSIDE IR35
About the Role
An exciting opportunity has arisen for an organised and customer-focused Home Ownership Co-ordinator to join a well-established housing organisation. This role plays a key part in delivering a high-quality Home Ownership service, supporting customers through a range of home ownership and leasehold processes. You'll coordinate and administer activities including Right to Buy, Right to Acquire, Shared Ownership transactions, staircasing, leasehold enquiries and property disposals, ensuring all legal, regulatory and customer service standards are met. This is an excellent opportunity for someone with strong administration skills, experience working to statutory deadlines and an interest in the social housing, property or legal sectors.
Key Responsibilities
- Customer Service & Case Management
- Act as a primary point of contact for home ownership customers, providing clear advice and guidance.
- Manage customer cases from initial enquiry through to completion.
- Ensure customers are kept informed throughout the process.
- Resolve issues proactively and support positive customer outcomes.
- Handle leasehold enquiries, resale and assignment requests, staircasing administration and annual communications with shared owners.
- Home Ownership & Compliance
- Coordinate Right to Buy and Right to Acquire applications, ensuring statutory deadlines are met.
- Liaise with solicitors, valuers and other external stakeholders.
- Support conveyancing-related processes including lease amendments, deeds, offer-back cases and rent reviews.
- Assist with regulatory reporting and ensure records remain audit-ready and compliant.
- Administration & Data Management
- Maintain accurate records across housing management and asset management systems.
- Update ownership and asset records following sales, purchases and lease changes.
- Prepare customer correspondence, notices and standard documentation.
- Monitor case progress, deadlines and key milestones.
- Produce reports, trackers and performance information to support service.
About You
- Strong administration experience with excellent attention to detail.
- Proficiency in Microsoft Office, including Word, Excel and Outlook.
- Experience working to deadlines and managing competing priorities.
- Ability to interpret and manage complex information accurately.
- Excellent written and verbal communication skills.
- Strong problem-solving and organisational abilities.
- Experience working with a range of internal and external stakeholders.
- A customer-focused approach and commitment to delivering high-quality service.
Desirable
- Experience within social housing, property, legal or conveyancing environments.
- Understanding of leasehold management, shared ownership or home ownership services.
- Knowledge of Right to Buy, Right to Acquire or related housing legislation.
- Experience supporting regulatory or compliance-related processes.
If this role is of interest, please email over your CV to AMRT1_UKTJ.
Home Ownership Co-ordinator in Norwich employer: Goodman Masson
Goodman Masson is an exceptional employer, offering a supportive and dynamic work environment in the heart of Norwich. As a Home Ownership Co-ordinator, you will benefit from a strong focus on employee development, with opportunities to enhance your skills in the social housing sector while making a meaningful impact on the community. The organisation prides itself on its customer-centric culture, ensuring that every team member plays a vital role in delivering high-quality services to home ownership customers.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Co-ordinator in Norwich
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Goodman Masson for a Kickstart!
Don’t forget to check out our site for temporary roles at Goodman Masson. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Home Ownership Co-ordinator in Norwich
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Goodman Masson for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Goodman Masson and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Goodman Masson
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Goodman Masson operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Goodman Masson.
