At a Glance
- Tasks: Champion customer needs and deliver outstanding service in every interaction.
- Company: Join Freebridge Community Housing, dedicated to providing quality homes.
- Benefits: Competitive pay, supportive team culture, and opportunities for personal growth.
- Other info: Be part of a values-driven team focused on positive change.
- Why this job: Make a real difference in people's lives and communities.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Join us as a Customer Experience Advisor - where every interaction matters. As the voice and face of Freebridge, you'll be the champion our customers deserve; taking ownership of every enquiry, exceeding expectations, and delivering a consistently outstanding service that makes a real difference to the people and communities we serve.
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership.
We have had numerous achievements, including delivering our customers' promises and improving homes in line with the Decent Home Standards, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
Requirements Outline of key responsibilities...
- Customer Experience: Take responsibility for truly listening to what customers want and need in every interaction, working autonomously within an agreed framework.
Customer Experience Advisor in Norfolk employer: Goodman Masson
Freebridge Community Housing is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong commitment to personal and professional growth, we offer comprehensive training and development opportunities, fostering a collaborative work culture where every team member's voice is valued. Located in the heart of West and North Norfolk, our focus on delivering affordable housing ensures that you will be part of a mission that truly makes a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Norfolk
✨Tip Number 1
Get to know Freebridge inside out! Familiarise yourself with their values and mission. When you understand what they stand for, you can tailor your approach in interviews to show how you embody those principles.
✨Tip Number 2
Practice your customer interaction skills! Role-play common scenarios you might face as a Customer Experience Advisor. This will help you feel more confident and prepared to demonstrate your ability to exceed customer expectations during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Freebridge, giving you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Freebridge team and ready to take ownership of your career journey.
We think you need these skills to ace Customer Experience Advisor in Norfolk
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for customer service shine through. We want to see how you can be the voice and face of Freebridge, so share any relevant experiences that highlight your commitment to exceeding customer expectations.
Tailor Your Application:Make sure to customise your application to reflect our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. This shows us that you understand what we stand for and how you can contribute to our mission.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Experience Advisor role. Remember, every word counts!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Goodman Masson
✨Know the Company Inside Out
Before your interview, take some time to research Freebridge and its mission. Understand their values like 'Belong' and 'Think Customer'. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for customers. Think about situations where you took ownership of an enquiry and exceeded expectations. This will demonstrate your ability to deliver outstanding service, which is crucial for a Customer Experience Advisor.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about how Freebridge measures customer satisfaction or what challenges they currently face in delivering their services. This shows that you’re not just interested in the role but also in contributing to their success.
✨Emphasise Teamwork and Adaptability
Since Freebridge values 'One Team One Purpose', be ready to discuss how you work well in teams and adapt to different situations. Share examples of how you've collaborated with others to achieve a common goal, as this will highlight your fit within their culture.
