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For Companies At a Glance
- Tasks: Manage properties, enhance community resilience, and provide excellent customer care.
- Company: Join Together Housing, a leading non-profit housing association in the North of England.
- Benefits: Starting salary of £31,166, 27 days holiday, hybrid working, and attractive pension schemes.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Full UK driving licence, experience in housing or customer service, and strong communication skills.
- Other info: Enjoy a flexible work culture with opportunities for personal development.
The predicted salary is between 25000 - 35000 £ per year.
Job Description
We are currently recruiting for a Neighbourhood Officer to manage a patch of properties across East Riding of Yorkshire. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.
TH Neighbourhood Officers 01 4k
The role of your Neighbourhood Officer – Together Housing
Together Housing | ??It's #NationalCareersWeek! �? Are ready to take your career to the next level? Join our Together team and enjoy some of the incredible… | Instagram
Together Housing Group:Â We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.Â
Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link – https://togetherhousing-group.my.canva.site/
Requirements
Outline of Key responsibilities for the Neighbourhood Officer…
- As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards. Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
- Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
- Advise residents on housing issues, including legal rights and tenancy responsibilities. Conduct property viewings and manage lettings according to policies. Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
- Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training. This structure encourages innovation and personal development, allowing effective schedule management
We are looking for someone who has…
- Full UK drivers licence and access to a car as the role is field based
- Experience and knowledge of housing/ lettings or ideally social housing
- Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice
- Strong face-to-face customer service skills and ability to handle sensitive information. Proven experience with diverse customers and effective situation management. Self-motivated with a solution-focused approach
- Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently
Benefits
In return, we are offering the successful candidate…
- Starting salary of £31,166 per annum
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays
- Hybrid working – you will manage your week by dividing your time between working in the field and from home
- You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed. Enjoy flexible arrangements supporting our Smart Working culture.
- Attractive pension schemes – including Local Government Pension Scheme (LGPS)
- To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer – Employee Benefits Link
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
INDTHG2
Neighbourhood Officer employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Get to know the company! Research Together Housing and understand their values, especially around community engagement and diversity. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current Neighbourhood Officers or other staff on LinkedIn. Ask them about their experiences and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 3
Practice your customer service skills! Since this role involves dealing with the public, think of scenarios where you’ve successfully managed sensitive situations. Be ready to share these examples in your interview to demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Together Housing team. Don’t wait too long, as we might close the vacancy early if we get enough applicants!
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Show Your Passion for Community: When you're writing your application, let us see your enthusiasm for community engagement and support. Share any relevant experiences that highlight your commitment to enhancing community resilience and customer care.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background in housing management aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you’d be a great fit for the Neighbourhood Officer role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Goodman Masson
✨Know Your Neighbourhood
Before the interview, take some time to research the East Riding of Yorkshire area. Familiarise yourself with the community, its challenges, and the services available. This will show your potential employer that you’re genuinely interested in the role and understand the local context.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed sensitive situations or provided excellent customer service. Think about how you handled distressed individuals or resolved conflicts, as these skills are crucial for a Neighbourhood Officer.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you’ve tackled challenges in housing management or community engagement. Highlight your solution-focused approach and how you can apply it to enhance community resilience and support residents effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the organisation aligns with your values.
