At a Glance
- Tasks: Manage properties, enhance community resilience, and provide excellent customer care.
- Company: Pendleton Together, a non-profit social landlord in Salford.
- Benefits: Starting salary of £33,758, 27 days holiday, and hybrid working options.
- Other info: Join a diverse team committed to inclusion and personal development.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Full UK driving licence, experience in housing or customer service.
The predicted salary is between 33758 - 33758 £ per year.
We are currently recruiting for x2 Neighbourhood Officers to manage a patch of properties across Salford for Pendleton Together. This field-based role involves balancing work between the field and home, focusing on high-quality tenancy management, excellent customer care, and enhancing community resilience through engagement with customers and local partners.
Pendleton Together is part of the Together Housing Group. We're a social landlord in Salford working to give everyone a safe and comfortable place to live. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion: As an organisation, we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Requirements
- As a Neighbourhood Officer, you will leverage your expertise in general needs housing management and estate management standards.
- Key responsibilities include addressing anti-social behaviour (ASB), managing lettings and property exchanges, overseeing repairs, handling rent management, and ensuring safeguarding.
- Collaborate with multi-agency teams and participate in meetings to improve community support and service quality while achieving performance goals.
- Advise residents on housing issues, including legal rights and tenancy responsibilities.
- Conduct property viewings and manage lettings according to policies.
- Serve as the primary contact for housing management, enforcing tenancy conditions for property and garden maintenance.
- Your role includes managing your neighbourhood and remote work, with office days for team collaboration, meetings, and training.
We are looking for someone who has:
- Full UK drivers licence and access to a car as the role is field based.
- Experience and knowledge of housing/lettings or ideally social housing.
- Demonstrating proven experience in dealing with the public both in person and over the phone, skilled in managing sensitive situations where individuals may be distressed, anxious, or reluctant to accept advice.
- Strong face-to-face customer service skills and ability to handle sensitive information.
- Proven experience with diverse customers and effective situation management.
- Self-motivated with a solution-focused approach.
- Personal resilience to manage a fast-paced, demanding role, juggling multiple tasks efficiently.
Benefits
- Starting salary of £33,758 per annum.
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays.
- Hybrid working - you will manage your week by dividing your time between working in the field and from home.
- You will work 37 hours per week, Monday to Friday, with occasional evenings or weekends as needed.
- Enjoy flexible arrangements supporting our Smart Working culture.
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form.
Neighbourhood Officer in Manchester employer: Goodman Masson
Pendleton Together is an exceptional employer dedicated to enhancing community resilience in Salford through high-quality tenancy management and customer care. As a non-profit organisation, we reinvest our earnings back into the community, fostering a diverse and inclusive workforce while offering flexible hybrid working arrangements and generous benefits, including 27 days of holiday that increase with service. Join us to make a meaningful impact in the lives of residents and enjoy opportunities for personal and professional growth within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Manchester
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Goodman Masson.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Goodman Masson.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Goodman Masson.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Goodman Masson. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Officer in Manchester
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Goodman Masson. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Goodman Masson
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Goodman Masson. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
