At a Glance
- Tasks: Support residents facing financial hardship and help them sustain their tenancies.
- Company: Leading housing organisation in East London dedicated to community support.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives by helping them secure their homes.
- Qualifications: Experience in welfare benefits and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We're working with a leading housing organisation based in East London to support the recruitment of a Tenancy Sustainment Officer. The successful candidate will provide practical advice, early intervention and coordinated support to residents who may be facing financial hardship, risks to their tenancy or other barriers to sustaining their home.
Key responsibilities:
- Provide welfare benefits and tenancy sustainment support to residents, with a particular focus on Universal Credit.
- Meet residents in their homes, at the office and via telephone to understand their circumstances and provide appropriate support.
- Complete detailed income and expenditure assessments for existing and prospective tenants, identifying potential welfare benefits and additional sources of income.
- Work collaboratively with residents to agree and implement tailored action plans, including support with Universal Credit housing costs and benefit appeals.
- Regularly review support plans and work closely with internal teams and external support agencies to ensure residents receive appropriate support.
- Manage a caseload effectively while meeting individual and team targets focused on tenancy sustainment and maximising income for residents.
About you:
Experience providing welfare benefit support is essential.
Tenancy Sustainment Officer in London employer: Goodman Masson
Goodman Masson is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Payroll Manager in London, you will benefit from a competitive salary and bonus structure, alongside ample opportunities for professional growth within a thriving restaurant business that values its employees and encourages career advancement through its ongoing expansion.
