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Head of Digital & Operations
Salary: £62,415 - £64,058.
Location: London – Hybrid Working.
Contract: Full-time (35 hours/week), Permanent
Line Manager: Director of People Operations and Assurance
Line Reports: Digital Delivery Lead, Operations Manager, Organisational Strengthening Manager, Data Manager
About Start Network
Start Network is a global network of over 150 local, national, and international NGOs. We act as a catalyst for system-level change to improve the efficiency, effectiveness, and ethics of humanitarian action. By devolving power, resources, and decision-making to locally led networks and hubs, we build early financing systems and community-led solutions that anticipate and respond to crises.
The Role
We are seeking a strategic, forward-thinking Head of Digital & Operations to lead our operational and digital systems. You will oversee the continuous improvement of our infrastructure, ensuring our programme teams, local hubs, and network members have scalable, compliant, and user-centred support.
As Start Network's senior digital sponsor, you will own our digital and data roadmap, embed cyber security controls, strengthen operational resilience, and drive cross-organisational transformation.
Key Responsibilities
- Strategic Leadership: Lead the Digital and Operations function, oversee its budget, sit on the Senior Management Group, and advise the Senior Leadership Team and Board Committees.
- Digital Strategy & Governance: Own the technology, data, and digital strategy. Provide senior oversight of digital architecture, system integrations, AI/automation ethics, GDPR, and cyber security.
- Operations & Resilience: Evolve the organisation's operating model. Oversee frameworks for procurement, travel, security, facilities, and business continuity planning.
- Programme Operations: Oversee the operational support models for key funds and initiatives (Start Fund, Start Ready, anticipatory action). Provide senior decision support on complex issues including hosting, compliance, safeguarding, and donor requirements. xgikmsk
- Team Management: Line-manage, coach, and develop a high-performing team of specialists while fostering an inclusive, values-driven culture.
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Head of Digital and Operations in London employer: Goodman Masson
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