Housing Officer

Interim Housing Officer - Hertfordshire

Rate: £200-£220 per day Umbrella (Inside IR35)
Contract: 3 months initially
Location: Hertfordshire

We are working with a housing provider in Hertfordshire who are looking to appoint an experienced Housing Officer on an initial 3-month interim contract.

The successful candidate will be responsible for delivering a customer-focused tenancy and neighbourhood management service across a designated patch, ensuring effective tenancy management and a high standard of service to residents.

Key responsibilities:

• Manage a varied portfolio of tenancies, including tenancy breaches, antisocial behaviour and complex resident issues.

• Manage rent and service charge arrears, taking appropriate action to reduce outstanding debt.

• Deal with tenancy enforcement, preparing court paperwork and representing the organisation at court where required.

• Carry out estate inspections, tenancy audits and resident visits.

• Manage mutual exchanges, tenancy assignments, successions and void turnaround.

• Work closely with local authorities, external agencies and internal teams to resolve resident issues.

• Identify safeguarding concerns and make appropriate referrals.

• Support resident engagement and respond to councillor enquiries.

Requirements:

• Previous experience in a Housing Officer or similar tenancy management role, ideally within social housing.

• Strong knowledge of tenancy and neighbourhood management.

• Experience dealing with ASB, tenancy enforcement and rent arrears.

• Excellent communication, negotiation and problem-solving skills.

• Ability to manage a busy and reactive workload.

• Full UK driving licence and access to a vehicle with business insurance.