At a Glance
- Tasks: Lead a dynamic repairs team and enhance service quality across the Midlands.
- Company: A leading housing association committed to continuous improvement.
- Benefits: Competitive salary, blended working arrangements, and strong organisational support.
- Other info: Opportunity for senior leadership autonomy and significant career growth.
- Why this job: Shape the future of repairs while making a real impact in the community.
- Qualifications: Proven leadership in repairs or operations with a focus on customer satisfaction.
The predicted salary is between 60000 - 75000 € per year.
Goodman Masson are proud to be supporting a leading housing association in their search for a Head of Repairs to lead their in-house repairs team across the Midlands. This is a high-impact operational leadership role, overseeing responsive repairs, damp and mould programmes, and a large field-based workforce. You will be the driving force behind service quality, compliance and a culture of continuous improvement.
What's on offer:
- Senior leadership autonomy with real scope to shape the service
- A strong organisational platform with continued investment in the DLO
- Blended working arrangements
- Competitive salary and benefits package
What they're looking for:
- Proven leadership of repairs, maintenance or operations, ideally within housing
- Track record of driving KPI performance and top-quartile customer satisfaction
- Strong working knowledge of H&S legislation, CDM and compliance requirements
- Confident stakeholder manager, comfortable operating and reporting at Board level
- Financially astute with budget management experience at scale
If you are a delivery-focused operational leader who thrives in complex environments, this is a role worth a conversation. Please apply directly or reach out via DM to discuss in confidence.
We also offer a £300 referral fee for any successful introduction — do pass this on to anyone in your network who may be suitable.
Head of Contractor Management employer: Goodman Masson
Goodman Masson is an exceptional employer, offering a dynamic work environment where you can truly make an impact as the Head of Contractor Management. With a strong commitment to employee development and a culture that prioritises continuous improvement, you'll benefit from senior leadership autonomy and a competitive salary package, all while working in a supportive organisation that values your contributions in the Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Contractor Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the hunt for a Head of Contractor Management role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to repairs and maintenance, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've driven KPI performance and improved customer satisfaction in past roles. Use metrics to back up your claims – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you know someone who fits the bill, refer them for that sweet £300 referral fee. Let’s help each other out!
We think you need these skills to ace Head of Contractor Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Contractor Management. Highlight your leadership experience in repairs and maintenance, and don’t forget to showcase your track record with KPIs and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific examples of how you've driven service quality and compliance in previous positions.
Showcase Your Financial Acumen:Since budget management is key, be sure to include any relevant experience managing finances at scale. We want to see how you’ve successfully navigated financial challenges in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Goodman Masson
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs, maintenance, and operations within housing. Familiarise yourself with the specific challenges and trends in the sector, as well as the key performance indicators (KPIs) that matter most to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams and driving service quality. Think about times when you've improved customer satisfaction or compliance, and be ready to discuss these in detail.
✨Understand the Financials
Since budget management is crucial for this role, be prepared to talk about your experience with financial oversight. Bring examples of how you've managed budgets effectively and driven cost efficiencies in previous roles.
✨Engage with Stakeholders
Demonstrate your ability to manage stakeholders by preparing to discuss how you've successfully communicated and collaborated with various levels of an organisation, including Board members. Highlight any strategies you've used to build strong relationships and drive results.
