At a Glance
- Tasks: Support estate services, ensuring clean and safe residential areas while delivering top-notch customer service.
- Company: Join a dynamic team focused on enhancing community living in Barking.
- Benefits: Competitive hourly rate, hybrid working, and potential for long-term employment.
- Other info: Enjoy a mix of office work and on-site management in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your skills in a varied role.
- Qualifications: Strong organisational skills and a passion for customer service; experience in estate services is a plus.
Temporary Contract – 6 Months + (potential for temp-to-perm)
Hybrid Working, Barking
Monday–Friday, 8am–5pm (40 hours per week)
£18–£22 per hour Umbrella (dependent on experience)
We are seeking a proactive and customer-focused Estate Services Officer to support the delivery of estate services across a portfolio of residential estates. Working closely with the Grounds Maintenance & Caretaking Contracts Manager, you will help ensure estates are clean, safe, and well-maintained while delivering excellent customer service to residents.
Key Responsibilities
- Support the management of grounds maintenance, caretaking, and waste contracts.
- Carry out estate and block inspections, identifying and reporting issues.
- Monitor contractor performance and ensure service standards are maintained.
- Manage fly-tipping and waste-related issues, coordinating timely resolutions.
- Respond to resident enquiries and complaints in a professional and empathetic manner.
- Maintain accurate records, reports, and administrative systems.
- Raise purchase orders and liaise with contractors as required.
About You
- Strong organisational and administrative skills.
- Excellent communication and customer service skills.
- Able to manage competing priorities in a busy environment.
- Experience in housing, estate services, facilities management, or a similar environment is desirable.
- Proficient in Microsoft Office.
This is an excellent opportunity for someone who enjoys a varied role, combining office-based administration with on-site estate management, and is passionate about delivering high-quality services to residents. Apply now to be considered.
Estates Services Officer employer: Goodman Masson
As an Estates Services Officer, you will join a dynamic team dedicated to enhancing the quality of life for residents in Barking. Our hybrid working model promotes a healthy work-life balance, while our commitment to professional development ensures that you have ample opportunities to grow your skills and advance your career. With a strong focus on customer service and community engagement, we foster a supportive and collaborative work culture that values your contributions and encourages innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Services Officer
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Estates Services Officer
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Goodman Masson
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Goodman Masson.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Goodman Masson that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
