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- Tasks: Provide crisis intervention and support for LGBTQ+ individuals in need.
- Company: Inclusive organisation dedicated to supporting the LGBTQ+ community.
- Benefits: Competitive salary, remote/hybrid work, and a supportive team environment.
- Why this job: Make a real difference in the lives of LGBTQ+ survivors while developing your skills.
- Qualifications: Experience in crisis intervention and strong communication skills required.
- Other info: Join a dynamic team focused on inclusive, person-centred support.
The predicted salary is between 29000 - 32500 £ per year.
Duty Worker (LGBTQ+ Specialist Services)
Contract: 3 months, full-time
Location: Remote/hybrid with some office presence in London
Salary: £29,000 – £32,500 per annum
Please note: This post is only available to applicants from the LGBTQ+ community, as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
We are seeking a Duty Worker to join our specialist LGBTQ+ services team on a three-month, full-time basis. This temporary role is designed to provide crisis intervention, triage, and referral management across all specialisms, with a focus on Domestic Abuse (DA) and Trans and Non-Binary (TNBI) support.
This is a dynamic and fast-paced role requiring sound judgement, strong risk management, and the ability to prioritise effectively while supporting individuals at high risk of harm.
Key Responsibilities:
- Triage and manage incoming referrals, ensuring timely allocation to appropriate service queues and advocates.
- Act as the first point of contact for new referrals, providing short-term crisis intervention and initial needs and risk assessments.
- Deliver immediate safety planning and short-term support, including information and advocacy on housing, welfare, health, and legal options.
- Monitor and manage a high-volume triage caseload, ensuring urgent referrals and safeguarding concerns are prioritised appropriately.
- Refer and signpost clients to external services, including MARAC, social services, and specialist agencies.
- Collaborate effectively with a multidisciplinary team in a high-pressure environment.
- Support, where required, across additional areas such as hate crime and sexual violence.
Essential Skills and Experience:
- Demonstrable experience in triage, crisis intervention, or frontline support work, ideally with survivors of domestic abuse or other forms of gender-based violence.
- Understanding of safeguarding procedures, risk assessments, and safety planning.
- Ability to manage a busy workload with competing priorities and urgent response needs.
- Strong communication skills and the ability to respond sensitively to a wide range of individuals.
- Knowledge of housing, health, legal, and welfare systems, and an understanding of referral processes to statutory and non-statutory agencies.
- Familiarity with working alongside social services and other safeguarding bodies.
- Competence in working within a multi-agency, LGBTQ+-inclusive environment.
This is a key frontline position within a responsive and inclusive service that supports LGBTQ+ survivors of abuse. The role is ideal for someone with strong triage and crisis support skills, who thrives in a fast-paced environment and is committed to inclusive, person-centred practice.
If this is something of interest to you, apply today!
Duty Worker (LGBTQ+ Specialist Services) in City of London employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Worker (LGBTQ+ Specialist Services) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the LGBTQ+ community and let them know you're on the hunt for a Duty Worker role. You never know who might have insider info or even a lead on an opportunity.
✨Tip Number 2
Prepare for interviews by brushing up on your crisis intervention skills. Think about real-life scenarios where you’ve had to triage or support someone in need. Being able to share these experiences will show you’re ready for the fast-paced environment.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our inclusive team.
We think you need these skills to ace Duty Worker (LGBTQ+ Specialist Services) in City of London
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see your personality and passion for supporting the LGBTQ+ community. Don’t be afraid to share your experiences that relate to the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities listed in the job description. We love seeing how you can bring your unique background to our team!
Showcase Relevant Experience: Focus on your experience in triage, crisis intervention, or any frontline support work. We’re looking for specific examples that demonstrate your ability to handle high-pressure situations and support individuals in need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our LGBTQ+ specialist services team.
How to prepare for a job interview at Goodman Masson
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Duty Worker role. Brush up on crisis intervention techniques, triage processes, and the specific needs of LGBTQ+ individuals, especially those facing domestic abuse. This will show that you’re not just interested in the job, but that you understand the nuances involved.
✨Show Your Passion
This role is all about supporting the LGBTQ+ community, so let your passion shine through! Share personal experiences or insights that demonstrate your commitment to inclusivity and advocacy. Employers love to see genuine enthusiasm for the work they do.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to crisis intervention and risk management. Think through potential scenarios beforehand and prepare your responses. This will help you articulate your thought process and decision-making skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support systems in place for staff, or how success is measured in this role. This shows that you’re engaged and serious about making a positive impact in the position.
