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- Tasks: Provide crisis intervention and support for LGBTQ+ individuals in need.
- Company: Join a dedicated team focused on LGBTQ+ specialist services.
- Benefits: Remote/hybrid work, competitive salary, and meaningful impact.
- Why this job: Make a real difference in the lives of LGBTQ+ survivors of abuse.
- Qualifications: Experience in crisis intervention and strong communication skills required.
- Other info: Fast-paced environment with a commitment to inclusivity and person-centred practice.
Duty Worker (LGBTQ+ Specialist Services)
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Contract: 3 months, full-time
Location: Remote/hybrid with some office presence in London
Salary: £29,000 – £32,500 per annum
Please note: This post is only available to applicants from the LGBTQ+ community, as permitted under the Equality Act 2010 as a Genuine Occupational Requirement.
We are seeking a Duty Worker to join our specialist LGBTQ+ services team on a three-month, full-time basis. This temporary role is designed to provide crisis intervention, triage, and referral management across all specialisms, with a focus on Domestic Abuse (DA) and Trans and Non-Binary (TNBI) support.
This is a dynamic and fast-paced role requiring sound judgement, strong risk management, and the ability to prioritise effectively while supporting individuals at high risk of harm.
Key Responsibilities:
Triage and manage incoming referrals, ensuring timely allocation to appropriate service queues and advocates.
Act as the first point of contact for new referrals, providing short-term crisis intervention and initial needs and risk assessments.
Deliver immediate safety planning and short-term support, including information and advocacy on housing, welfare, health, and legal options.
Monitor and manage a high-volume triage caseload, ensuring urgent referrals and safeguarding concerns are prioritised appropriately.
Refer and signpost clients to external services, including MARAC, social services, and specialist agencies.
Collaborate effectively with a multidisciplinary team in a high-pressure environment.
Support, where required, across additional areas such as hate crime and sexual violence.
Essential Skills and Experience:
Demonstrable experience in triage, crisis intervention, or frontline support work, ideally with survivors of domestic abuse or other forms of gender-based violence.
Understanding of safeguarding procedures, risk assessments, and safety planning.
Ability to manage a busy workload with competing priorities and urgent response needs.
Strong communication skills and the ability to respond sensitively to a wide range of individuals.
Knowledge of housing, health, legal, and welfare systems, and an understanding of referral processes to statutory and non-statutory agencies.
Familiarity with working alongside social services and other safeguarding bodies.
Competence in working within a multi-agency, LGBTQ+-inclusive environment.
This is a key frontline position within a responsive and inclusive service that supports LGBTQ+ survivors of abuse. The role is ideal for someone with strong triage and crisis support skills, who thrives in a fast-paced environment and is committed to inclusive, person-centred practice.
If this is something of interest to you, apply today
Duty Worker (LGBTQ+ Specialist Services) employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Worker (LGBTQ+ Specialist Services)
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their mission and how they support the LGBTQ+ community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your crisis intervention skills! Since this role involves triage and immediate support, think of scenarios where you might need to act quickly. Role-playing with a friend can help you feel more confident when discussing your experience during the interview.
✨Tip Number 3
Prepare some questions for them! Interviews are a two-way street, so think about what you want to know about the team and their approach to supporting clients. This shows you're engaged and serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Duty Worker (LGBTQ+ Specialist Services)
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get familiar with our mission and values. This will help you tailor your application to show how you align with our goals in supporting the LGBTQ+ community.
Tailor Your CV: Make sure your CV highlights your relevant experience in triage and crisis intervention. Use specific examples that demonstrate your skills in managing high-pressure situations and supporting individuals at risk.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for working with the LGBTQ+ community and explain why you're the perfect fit for this role. Be sure to mention any specific experiences that relate to domestic abuse or gender-based violence.
Apply Through Our Website: To maximise your chances of being considered, make sure to apply directly through our website. It’s the quickest way for us to receive your application and get you in the running for an interview!
How to prepare for a job interview at Goodman Masson
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Duty Worker role. Brush up on crisis intervention techniques, triage processes, and the specific needs of LGBTQ+ individuals, especially around domestic abuse and support services.
✨Show Your Passion
During the interview, let your passion for supporting the LGBTQ+ community shine through. Share personal experiences or motivations that drive you to work in this field, as it will resonate with the interviewers and show your commitment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and risk management skills. Think about past experiences where you had to prioritise urgent needs or manage a high caseload, and be ready to discuss how you handled those situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, support systems in place, or how they measure success in this role. This shows your genuine interest and helps you gauge if the environment is right for you.
