Duty Worker (LGBTQ+ Specialist Services)

Duty Worker (LGBTQ+ Specialist Services) Contract: 3 months, full-time Location: Remote/hybrid with some office presence in London Salary: £29,000 - £32,500 per annum Please note: This post is only available to applicants from the LGBTQ+ community, as permitted under the Equality Act 2010 as a Genuine Occupational Requirement. We are seeking a Duty Worker to join our specialist LGBTQ+ services team on a three-month, full-time basis. This temporary role is designed to provide crisis intervention, triage, and referral management across all specialisms, with a focus on Domestic Abuse (DA) and Trans and Non-Binary (TNBI) support. This is a dynamic and fast-paced role requiring sound judgement, strong risk management, and the ability to prioritise effectively while supporting individuals at high risk of harm. Key Responsibilities: Triage and manage incoming referrals, ensuring timely allocation to appropriate service queues and advocates. Act as the first point of contact for new referrals, providing short-term crisis intervention and initial needs and risk assessments. Deliver immediate safety planning and short-term support, including information and advocacy on housing, welfare, health, and legal options. Monitor and manage a high-volume triage caseload, ensuring urgent referrals and safeguarding concerns are prioritised appropriately. Refer and signpost clients to external services, including MARAC, social services, and specialist agencies. Collaborate effectively with a multidisciplinary team in a high-pressure environment. Support, where required, across additional areas such as hate crime and sexual violence. Essential Skills and Experience: Demonstrable experience in triage, crisis intervention, or frontline support work, ideally with survivors of domestic abuse or other forms of gender-based violence. Understanding of safeguarding procedures, risk assessments, and safety planning. Ability to manage a busy workload with competing priorities and urgent response needs. Strong communication skills and the ability to respond sensitively to a wide range of individuals. Knowledge of housing, health, legal, and welfare systems, and an understanding of referral processes to statutory and non-statutory agencies. Familiarity with working alongside social services and other safeguarding bodies. Competence in working within a multi-agency, LGBTQ+-inclusive environment. This is a key frontline position within a responsive and inclusive service that supports LGBTQ+ survivors of abuse. The role is ideal for someone with strong triage and crisis support skills, who thrives in a fast-paced environment and is committed to inclusive, person-centred practice. If this is something of interest to you, apply today