Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly voice for customer enquiries and solve problems efficiently.
- Company: Join a supportive team in Eastleigh with a focus on customer care.
- Benefits: Enjoy 28 days holiday, health packages, and a Cycle to Work scheme.
- Why this job: Make a real difference by helping customers and building rapport daily.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: 12-week temp role with opportunities for personal growth and development.
Job Title: Customer Contact Advisor Location: Eastleigh Contract: 12 weeks temp, full-time Hourly Rate: £14.70 Our client is looking for a friendly and reliable Customer Contact Advisor to join their team on a temporary full-time basis for 12 weeks. In this role, you\’ll be the go-to person for customer enquiries, whether by phone, face-to-face, or online. You\’ll help solve problems quickly, offer practical solutions, and make sure our customers feel supported and valued. It\’s a great opportunity to use your communication skills, build rapport, and make a real difference day-to-day. What You\’ll Be Doing: Handling a variety of customer enquiries, from repair requests to tenancy questions and rent issues. Providing clear, helpful advice and taking ownership to resolve most enquiries on the first contact. Booking appointments and coordinating with contractors and other teams as needed. Keeping customer records up to date and following up on any outstanding issues. Working to a schedule, ensuring availability during your shifts, and meeting performance targets. Who We\’re Looking For: Someone with previous experience in customer service, ideally in a call centre or front-line role. A calm, empathetic communicator who can adapt their style to suit different customers. A team player who takes pride in delivering excellent service and meeting targets. Reliable and organized, able to work within a set rota and manage time effectively. Benefits: 28 days holiday (pro rata) with the option to buy or sell additional days Access to health & wellbeing packages Free eye tests Cycle to Work scheme And many more! If this is something of interest to you, apply today
Customer Contact Advisor employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and empathetically. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some examples from your past experience that showcase your problem-solving skills. Think about times when you turned a negative customer experience into a positive one. This will help you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Contact Advisor and tailor your application to highlight your relevant experience.
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application reflects your communication skills. Use clear and friendly language, and don’t forget to mention any previous customer service experience you have!
Be Specific About Your Experience: When detailing your past roles, be specific about how your experience relates to the tasks mentioned in the job description. If you've handled customer enquiries or resolved issues, share those examples to show us you're the right fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you'll ensure that your application gets to the right place without any hiccups!
How to prepare for a job interview at Goodman Masson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Contact Advisor role. Familiarise yourself with the key responsibilities like handling enquiries and providing solutions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Contact Advisor, communication is key. Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or built rapport, and be ready to share these stories during your interview.
✨Demonstrate Problem-Solving Abilities
Employers love candidates who can think on their feet. Be prepared to discuss specific situations where you successfully solved customer problems. Highlight your ability to take ownership and resolve issues quickly, as this aligns perfectly with what they're looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about team dynamics, performance targets, or how success is measured in the position. It’s a great way to leave a lasting impression!
