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- Tasks: Take ownership of client complaints and ensure timely resolutions.
- Company: Goodman Masson is a fast-growing investment platform focused on service excellence.
- Benefits: Enjoy remote work flexibility and a supportive company culture.
- Why this job: Make a real impact by enhancing client trust and improving processes.
- Qualifications: 2+ years in complaint handling, strong FCA knowledge, and excellent communication skills.
- Other info: Equity in recruitment process; let us know how we can support you.
The predicted salary is between 24000 - 39600 £ per year.
Complaints Specialist (UK Remote working) Join to apply for the Complaints Specialist (UK Remote working) role at Goodman Masson Complaints Specialist (UK Remote working) Join to apply for the Complaints Specialist (UK Remote working) role at Goodman Masson Get AI-powered advice on this job and more exclusive features. A fast-growing investment platform is seeking a Complaints Specialist to join its customer service team. In this role, you\’ll take end-to-end ownership of client complaints, ensuring fair, timely, and regulatory-compliant outcomes. You\’ll play a key role in protecting client trust and enhancing the firm\’s commitment to service excellence. Your responsibilities will include investigating complaints thoroughly, liaising with internal teams to resolve issues, and maintaining detailed records within the company\’s CRM. You\’ll identify recurring issues and contribute to process improvements, while ensuring compliance with FCA regulations and internal policies. You\’ll also deliver regular reports on complaint trends and key metrics to senior stakeholders. Ideal Candidate: At least 2 years of experience handling complaints within financial services Strong knowledge of FCA regulations and complaint handling frameworks Excellent written and verbal communication skills Professional, empathetic, and client-focused approach Comfortable working independently in a remote environment In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Pension Funds Referrals increase your chances of interviewing at Goodman Masson by 2x Sign in to set job alerts for “Specialist” roles. Southend-On-Sea, England, United Kingdom 1 month ago Cambridge, England, United Kingdom 1 month ago Brighton, England, United Kingdom 1 month ago Leeds, England, United Kingdom 1 month ago Bristol, England, United Kingdom 1 month ago Margate, England, United Kingdom 1 month ago Whitstable, England, United Kingdom 1 month ago Southampton, England, United Kingdom 1 month ago Greater Manchester, England, United Kingdom 1 month ago Leamington Hastings, England, United Kingdom 1 month ago Canterbury, England, United Kingdom 1 month ago Bath, England, United Kingdom 1 month ago Liverpool, England, United Kingdom 1 month ago Newcastle Upon Tyne, England, United Kingdom 1 month ago Sheffield, England, United Kingdom 1 month ago City Of London, England, United Kingdom £28,000.00-£33,000.00 1 day ago Exeter, England, United Kingdom 3 weeks ago Customer Relationship Management Specialist Greater London, England, United Kingdom 2 days ago Reading, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 weeks ago Derby, England, United Kingdom 4 days ago Manchester Area, United Kingdom 1 week ago Lead Fire Safety Consultant – (BSA Specialist) London, England, United Kingdom 1 month ago PROUDFOOT: Presenting Analyst – United Kingdom / Europe / The Americas Orpington, England, United Kingdom 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Complaints Specialist (UK Remote working) employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Specialist (UK Remote working)
✨Tip Number 1
Familiarise yourself with FCA regulations and complaint handling frameworks. This knowledge will not only help you in the interview but also demonstrate your commitment to compliance and client trust.
✨Tip Number 2
Prepare examples of how you've successfully resolved complaints in the past. Highlight your problem-solving skills and ability to work independently, as these are crucial for a remote role.
✨Tip Number 3
Showcase your communication skills by being clear and concise in all interactions. Whether it's during a phone call or a video interview, your ability to convey information effectively is key.
✨Tip Number 4
Research Goodman Masson and their approach to customer service. Understanding their values and how they handle complaints can give you an edge in demonstrating your fit for the team.
We think you need these skills to ace Complaints Specialist (UK Remote working)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Complaints Specialist position. Tailor your application to highlight your relevant experience in handling complaints within financial services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with FCA regulations and complaint handling frameworks. Provide specific examples of how you've successfully resolved client complaints and contributed to process improvements.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Express Your Client-Focused Approach: In your application, convey your professional, empathetic, and client-focused approach. Share instances where you have gone above and beyond to protect client trust and enhance service excellence.
How to prepare for a job interview at Goodman Masson
✨Know Your FCA Regulations
Make sure you brush up on your knowledge of FCA regulations and complaint handling frameworks. Being able to discuss these confidently will show that you understand the compliance aspect of the role, which is crucial for a Complaints Specialist.
✨Demonstrate Empathy
In this role, you'll be dealing with clients who may be frustrated or upset. Prepare examples from your past experience where you've successfully handled complaints with empathy and professionalism. This will highlight your client-focused approach.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've investigated and resolved complaints in the past. Think of specific instances where you identified recurring issues and contributed to process improvements. This will demonstrate your proactive mindset.
✨Prepare for Remote Work Questions
Since this is a remote position, expect questions about your ability to work independently. Have examples ready that showcase your time management skills and how you stay organised while working from home.