At a Glance
- Tasks: Manage repairs and insurance claims while ensuring high standards in residential properties.
- Company: Leading London-based housing provider focused on resident satisfaction.
- Benefits: Competitive salary, benefits, and a collaborative team environment.
- Other info: Join a values-led organisation with opportunities for professional growth.
- Why this job: Make a real impact on residents' lives through effective property management.
- Qualifications: Experience in repairs, disrepair, and strong technical surveying skills required.
The predicted salary is between 40000 - 50000 £ per year.
Goodman Masson are partnering with a leading London-based housing provider to recruit a Claims Surveyor into a high-profile Property Services team. This is an opportunity to join an organisation responsible for delivering and maintaining homes at scale across one of the UK's most complex and dynamic housing environments. The role sits at the centre of repairs, disrepair, insurance claims, planned maintenance and customer satisfaction — combining technical surveying expertise with strong stakeholder and contract management.
If you enjoy solving complex property issues, driving service improvement and delivering outcomes that genuinely impact residents, this could be the next step in your career.
The Opportunity
As Claims Surveyor, you will take ownership of surveying and maintenance activity across a substantial residential portfolio, ensuring repairs and investment works are delivered safely, efficiently and to a high technical standard. You will manage building defects and claims from investigation through to resolution, overseeing contractors, coordinating inspections and ensuring services remain compliant, resident-focused and cost effective.
The role will cover a broad range of responsibilities including:
- Managing repairs, maintenance and building defect resolution across residential housing stock
- Leading on disrepair and insurance claims management, ensuring legal and contractual obligations are met
- Delivering pre- and post-inspections of completed works and maintaining quality assurance processes
- Managing damp, condensation and leak investigations, ensuring cases are proactively progressed through to completion
- Supporting planned preventative maintenance programmes and identifying future investment requirements
- Producing technical reports, specifications and condition surveys, including CPR35-compliant reporting where required
- Managing contractor performance, variations, approvals and service delivery standards
- Leading complaint resolution activity and driving improvements in resident satisfaction
- Supporting operational performance through data analysis, reporting and service improvement initiatives
- Ensuring full compliance with health and safety legislation and construction best practice
About You
We’re keen to speak with experienced surveying professionals who bring a strong understanding of repairs and residential property management environments. You will ideally demonstrate:
- Experience managing repairs, disrepair, insurance claims or maintenance programmes within housing or residential property
- Strong technical knowledge of building defects, surveying and specification writing
- Experience managing contractors and holding suppliers accountable for performance and delivery
- Knowledge of housing and property legislation including disrepair and landlord obligations
- Experience delivering inspections and producing technical reports
- Strong customer management and complaint resolution skills
- Confidence managing multiple priorities within a fast-paced operational environment
- Experience interpreting performance data to drive service improvement
- Understanding of health and safety requirements including CDM regulations
Why Apply?
This is an opportunity to join a values-led organisation committed to delivering excellent resident outcomes and investing in the future of its housing services. You’ll join a collaborative team environment where technical expertise, leadership and innovation are valued — with the opportunity to influence service delivery and contribute to long-term improvements across a significant housing portfolio.
Claims Surveyor in City of London employer: Goodman Masson
Join a leading London-based housing provider that prioritises resident satisfaction and service excellence. As a Claims Surveyor, you'll be part of a collaborative team that values technical expertise and innovation, offering you the chance to make a meaningful impact on the community while enjoying competitive benefits and opportunities for professional growth in a dynamic work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Surveyor in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and surveying sectors. Attend industry events or join online forums where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they impact residents. This will help you tailor your answers and show that you’re genuinely interested in making a difference in the housing sector.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've tackled complex property issues in the past. Highlight your experience with repairs, disrepair, and insurance claims management to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board and making an impact in the housing sector!
We think you need these skills to ace Claims Surveyor in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Claims Surveyor role. Highlight your experience with repairs, disrepair, and insurance claims management. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about property services and how you can make a difference in our team. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills:Don’t forget to mention your technical knowledge of building defects and surveying. We’re keen on candidates who can produce quality reports and manage contractors effectively, so make sure to highlight these experiences!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Goodman Masson
✨Know Your Stuff
Make sure you brush up on your technical knowledge of building defects and surveying. Be ready to discuss specific examples from your past experience managing repairs or disrepair claims. This will show that you’re not just familiar with the theory, but you can apply it in real-world situations.
✨Showcase Your Stakeholder Skills
Since this role involves a lot of contractor management and stakeholder engagement, prepare to talk about how you've successfully navigated these relationships in the past. Think of specific instances where you improved service delivery or resolved complaints effectively.
✨Be Data Savvy
The job requires interpreting performance data to drive improvements, so be prepared to discuss how you've used data analysis in your previous roles. Bring examples of how your insights led to better outcomes, whether that’s in terms of cost savings or enhanced resident satisfaction.
✨Understand the Legal Landscape
Familiarise yourself with housing and property legislation, especially around disrepair and landlord obligations. You might be asked about how you ensure compliance in your work, so having a solid grasp of these regulations will definitely give you an edge.
