At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and providing essential admin support.
- Company: Join Wandle Housing Association, a supportive team focused on health, safety, and facilities.
- Benefits: Earn £30,000 per year with great benefits in a full-time, permanent role.
- Other info: Opportunity for career growth and training as a First Aider and Fire Warden.
- Why this job: Make a real impact by delivering excellent customer service in a dynamic office environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Wandle Housing Association is looking for a proactive, organised and customer-focused Business Support Administrator to join our Health, Safety & Facilities team. As the first point of contact for visitors, you'll play a key role in creating a professional first impression while providing vital administrative and facilities support to colleagues across the organisation. This role would suit someone with reception, front of house, concierge or customer service experience who enjoys working in a busy office environment.
What You'll Be Doing
- Providing a professional front of house and reception service.
- Welcoming visitors, issuing security passes and managing meeting rooms.
- Delivering excellent customer service to internal and external stakeholders.
- Supporting the business with a variety of administrative tasks, including occasional minute taking.
- Managing post, office supplies and stock levels.
- Supporting Health & Safety and Facilities activities, including office inspections and liaising with contractors.
- Acting as a First Aider and Fire Warden (training provided if required).
What We're Looking For
- Front of house, reception or concierge experience (office experience preferred, but other customer-facing sectors welcome).
- Excellent customer service skills and a professional, approachable manner.
- Strong organisational skills and the ability to work independently and as part of a team.
- 5 GCSEs (or equivalent), including English.
- First Aid at Work qualification or willingness to complete the training.
- Housing sector experience would be an advantage but is not essential.
- We're happy to consider candidates with around 6 months to 2 years' experience.
What's On Offer?
- £30,000 per annum
- Excellent benefits package
- Permanent, full-time opportunity
- Office-based in Blackfriars, Monday to Friday
Recruitment Process
Shortlisted candidates will complete an online TestGorilla assessment covering communication style, phone support and customer service skills (to be completed within 48 hours using a webcam). In person interviews are planned for Monday 10th August and Wednesday 12th August. We're ideally looking for someone who can start mid to late August, so applicants with a maximum two-week notice period are encouraged to apply.
If you are interested in the role, please ensure as much of the essential experience is clearly highlighted (where possible) in your CV in bullet points under your previously worked at organisations and send it to before Thursday 6th of August.
Business Support Admin employer: Goodman Masson
Goodman Masson is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Payroll Manager in London, you will benefit from a competitive salary and bonus structure, alongside ample opportunities for professional growth within a thriving restaurant business that values its employees and encourages career advancement through its ongoing expansion.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Goodman Masson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Goodman Masson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Support Admin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Goodman Masson:Your cover letter is your chance to shine! Tell us why you want to work at Goodman Masson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Goodman Masson!
How to prepare for a job interview at Goodman Masson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
