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For Companies At a Glance
- Tasks: Lead a team to deliver high-quality voids service and manage repairs efficiently.
- Company: Join a community-focused organisation managing 8,000 homes in the east of England.
- Benefits: Enjoy flexible working, generous leave, and a competitive salary of £44,063.45.
- Other info: Hybrid working options and excellent career growth opportunities await you.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in property repairs and team management is essential.
The predicted salary is between 44063 - 44063 £ per year.
Lead the delivery of a high-performing voids service as our Voids Supervisor - managing repairs from start to finish while driving down turnaround times and maximising quality. You'll inspire and lead a dedicated team, work closely with partners and stakeholders, and use a proactive, customer-focused approach to ensure homes are ready quickly and to the highest standard.
We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
- Manage, monitor and report on voids and contractor performance, ensuring a customer-focused and value-for-money service.
- Oversee void turnaround times to minimise void loss, ensuring properties are re-let quickly and efficiently.
- Manage void recharges effectively, working closely with the Income Team to support the recovery of costs.
- Take a proactive approach to identifying and implementing process improvements.
- Manage void budgets, demonstrating a strong understanding of value for money and cost control.
- Lead, support and develop a team of technicians, including recruitment, training, performance management, and handling of employee relations matters.
- Drive high performance and productivity, ensuring KPIs and service standards are consistently met or exceeded.
- Manage mutual exchange inspections ensuring all repairs are complete prior to exchange.
- Ensure compliance with all legal requirements concerning empty properties.
We are looking for someone who has...
- Proven experience managing business processes within a service delivery environment.
- Strong background in property repairs, maintenance, and delivery of voids works.
- Ability to interpret relevant legislation and implement effective solutions to complex issues with minimal supervision.
- Experience managing budgets, with a clear understanding and application of value for money principles.
- Supervisory or line management experience, with the ability to lead and develop teams.
- A full UK driving licence.
Benefits
- An annual salary of £44,063.45.
- We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds.
- Flexible working around a 37 hour week.
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year.
- Pension - between 7% - 12% dependant on individual contribution.
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points.
- Competitive medical cashback plan.
At Havebury we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Locations
Voids Supervisor in Bury St Edmunds, Suffolk employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids Supervisor in Bury St Edmunds, Suffolk
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Voids Supervisor role.
✨Tip Number 3
Prepare for the interview by practising common questions related to property repairs and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we evaluate candidates as they apply, so the sooner you get your application in, the better!
We think you need these skills to ace Voids Supervisor in Bury St Edmunds, Suffolk
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in managing voids and property repairs. We want to see how you've tackled similar challenges before, so don’t hold back on those success stories!
Be Customer-Focused: Since we pride ourselves on being customer-centric, it’s important to demonstrate your proactive approach to customer service. Share examples of how you’ve gone the extra mile to ensure satisfaction in your previous roles.
Keep It Clear and Concise: When filling out the application form, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured responses that make it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered as soon as possible. Plus, we operate a no closing date policy, so get your application in early!
How to prepare for a job interview at Goodman Masson
✨Know Your Voids Inside Out
Make sure you understand the ins and outs of void management. Brush up on your knowledge of property repairs, turnaround times, and how to maximise quality. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have successfully implemented them.
✨Showcase Your Leadership Skills
As a Voids Supervisor, you'll be leading a team. Prepare to talk about your previous supervisory roles and how you've developed teams in the past. Think of specific instances where you inspired your team or improved performance, as this will demonstrate your capability to lead effectively.
✨Be Customer-Focused
This role is all about delivering a high-quality service to customers. Be ready to discuss how you've previously ensured customer satisfaction in your work. Share examples of how you've handled challenges while keeping the customer's needs at the forefront of your decisions.
✨Understand Budget Management
Since managing budgets is key for this position, brush up on your financial skills. Be prepared to discuss how you've managed budgets in the past, including any cost-saving measures you've implemented. This will show that you have a strong understanding of value for money principles, which is crucial for the role.