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- Tasks: Be the first point of contact for residents reporting repairs and service requests.
- Company: Join a customer-centric organisation managing 8,000 homes in the east of England.
- Benefits: Enjoy hybrid working, 28 days annual leave, and a competitive salary of £26,768.51.
- Other info: Flexible working options and excellent career progression opportunities await you.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Experience in customer service or call centres, with strong problem-solving abilities.
The predicted salary is between 26768 - 26768 £ per year.
We have an incredible opportunity to join us as a Customer Advisor (Repairs) within our repairs team! This is your chance to make a great impression on our customers as you'll be the first point of contact for our residents and stakeholders in reporting and diagnosing repairs, servicing and other related requests.
We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.
A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.
Requirements
- Deal with all contact relating to repairs, servicing and other requests via our multi-channel services available to our tenants and residents.
- Communicating with residents to diagnose repairs, ensuring these are right first time.
- Deal with queries around our repairs service from residents and other stakeholders, including repairs responsibilities, timeframes and priorities.
- Take ownership of service failures and complaints, dealing with these efficiently and effectively.
- Follow standard policies and procedures, recognising when adjustments may be needed for particular residents' situations.
We are looking for someone who has...
- Experience working in customer service or a call centre background.
- Experience of dealing with high volume calls.
- Ability to work under pressure and to deadlines.
- Experience of dealing with and resolving difficult situations.
- The ability to identify and bring attention to changes in types of customer requests and areas for improvement.
Benefits
- An annual salary of £26,768.51.
- Hybrid working conditions from home and our office in Bury St Edmunds.
- Annual Leave - 28 days per year, increasing to 32 days after 3 years, with options to buy, sell or carry over up to 5 days each year.
- Pension - between 7% - 12% depending on individual contribution.
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme with free electric charging points.
- Competitive medical cashback plan.
At Havebury, we operate a no closing date policy and evaluate candidates upon application. Therefore please apply without delay. Due to the nature of some roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Locations
Customer Advisor (Repairs) in Bury St Edmunds, Suffolk employer: Goodman Masson
Contact Detail:
Goodman Masson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Repairs) in Bury St Edmunds, Suffolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve dealt with difficult situations or provided excellent service. These stories will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds.
We think you need these skills to ace Customer Advisor (Repairs) in Bury St Edmunds, Suffolk
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or call centre roles. We want to see how you've handled high-pressure situations and resolved difficult queries, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with residents and stakeholders. Avoid jargon and make it easy for us to understand your experiences.
Tailor Your Application: Take a moment to read through the job description again and tailor your application to match. Use keywords from the description to show us you’re a great fit for the role. This will help your application stand out from the crowd!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, we operate a no closing date policy, so the sooner you apply, the better your chances!
How to prepare for a job interview at Goodman Masson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Advisor (Repairs) role. Familiarise yourself with the key responsibilities, especially around diagnosing repairs and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in this role, such as dealing with difficult customers or service failures. Prepare specific examples from your past experience where you've successfully resolved similar situations. This will showcase your problem-solving skills and ability to work under pressure.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to discuss your previous customer service experience. Highlight any high-volume call handling or situations where you improved customer satisfaction. This will help the interviewers see how you can contribute to their customer-centric approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of repairs most commonly dealt with, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.