At a Glance
- Tasks: Be the first point of contact for customers and provide essential administrative support.
- Company: Join Together Housing Group, a leading non-profit housing association in the North.
- Benefits: Competitive salary, generous holiday allowance, and supportive work environment.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Make a real impact in your community while gaining valuable experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 26276 - 26276 € per year.
We have an incredible opportunity to join us as a Supported Housing Administrator on a part-time basis and it's not one to miss! This is a fantastic opportunity for someone who is organised, customer-focused and thrives in a varied administrative role where no two days are the same.
Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.
Requirements:
- Be the first point of contact for customers, residents and partner agencies
- Provide administrative support to the Supported Housing and Telecare teams
- Respond to enquiries, resolve routine issues and support customer communications
- Coordinate appointments, meetings and correspondence
- Maintain accurate records and update housing management systems
- Support with invoices, rent statements, service charge enquiries and ordering processes
- Assist in collating data for reporting, monitoring and performance purposes
- Support compliance processes including health & safety documentation (e.g. gas, electric and fire safety records)
- Manage key documentation such as tenancy agreements, contracts and reports
- Work closely with internal teams, managing agents and external partners
We're looking for someone who has:
- Experience working with customers or the general public
- Confidence using Microsoft Office (Word, Excel, Outlook)
- Strong organisational and administrative skills
- The ability to manage multiple tasks and prioritise effectively
- A professional, customer-focused approach
- Flexibility and the ability to respond to changing demands
This is an opportunity to join a supportive team where your work plays a key role in delivering high-quality services to our residents and communities. If you're looking for a role where you can make a real impact behind the scenes, we'd love to hear from you.
Benefits:
- Starting salary of £26,276 per annum (The full-time equivalent actual salary will be pro-rated for 18.5 hours per week.)
- 27 days holiday (rising to 32 over 5 years' service) + bank holidays
- Office base will be either our Bullgreen House office or our Wakefield office
- 18.5hrs on average, 2 week rota - week 1: Monday and Tuesday, and week 2: Monday, Tuesday and Wednesday
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay! Please ensure you fully answer the questions on the application form.
Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.
Administrator - Part time employer: Goodman Masson
Together Housing Group is an exceptional employer, dedicated to fostering a diverse and inclusive work environment while providing meaningful opportunities for personal and professional growth. As one of the largest housing associations in the North of England, we invest our resources back into the community, ensuring that our employees play a vital role in enhancing the lives of our residents. With a supportive team culture, flexible working hours, and a comprehensive benefits package, including generous holiday entitlement, we are committed to making a positive impact both within our organisation and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator - Part time
✨Tip Number 1
Get to know the company! Research Together Housing Group and understand their values, especially around diversity and inclusion. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative skills. Think about specific examples from your past experiences that highlight your organisational abilities and how you’ve handled multiple tasks.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or what a typical day looks like. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in and maximise your chances of landing that interview. Plus, it ensures your application goes directly to the right people.
We think you need these skills to ace Administrator - Part time
Some tips for your application 🫡
Get to Know Us:Before you start your application, take a moment to check out our website and learn about Together Housing Group. Understanding our mission and values will help you tailor your application and show us why you're a great fit!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use keywords from the job description, like 'customer-focused' and 'organised', to demonstrate that you’re the perfect match for the role.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate straightforward responses that get straight to the heart of your experience and how it relates to the role.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we receive enough applications, so get yours in as soon as you can to maximise your chances of being considered!
How to prepare for a job interview at Goodman Masson
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, especially around customer service and administrative tasks. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy in your work, as these are crucial for the position.
✨Demonstrate Customer Focus
As the first point of contact for customers and residents, it’s vital to convey your customer-focused approach. Think of specific instances where you resolved issues or improved customer satisfaction. Highlighting your ability to communicate effectively will set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, company culture, and the specific challenges of the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you too.
