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- Tasks: Manage rental accounts and support tenants with queries.
- Company: A tenant-focused housing provider in East London committed to affordable living.
- Benefits: Potential for remote work and a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Knowledge of income management and strong customer service skills required.
- Other info: Opportunity for a minimum of 6 months with potential extension.
The predicted salary is between 28800 - 43200 £ per year.
A collaborative and tenant focused Housing provider in East London is looking to take on an Income Recovery Officer in their welcoming team environment. They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area. They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further. The candidate will manage their patch of properties and be responsible for maximising rental income whilst providing great customer support.
Responsibilities:
- Lead on rent accounts and be the point of contact for tenants for queries
- Maximise income recovery through intervention
- Follow landlord approved escalation processes and procedures
- Hit personal and team KPIs and help with the take-up of Universal Credit
Requirements:
- Knowledge of income management and relevant housing legislation
- Understanding of welfare benefits and use of financial records and IT systems
- Strong customer service and working well in a team environment
- Ability to communicate effectively with both internal and external stakeholders
If you are looking for your next role and are experienced in Rental Income, please apply ASAP. In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Income Recovery Officer employer: Goodman Masson Ltd
Contact Detail:
Goodman Masson Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Familiarise yourself with the specific housing legislation and welfare benefits relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the sector.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in income recovery. Attend local events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle various tenant scenarios. Showcasing your problem-solving skills and customer service approach can set you apart from other candidates.
✨Tip Number 4
Research our company values and mission. Being able to articulate how your personal values align with ours during the interview can make a strong impression and show that you're a good cultural fit for the team.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Income Recovery Officer position. Tailor your application to highlight your relevant experience in income management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your knowledge of housing legislation, welfare benefits, and any previous roles that involved managing rental income or working with tenants. Use specific examples to demonstrate your skills.
Showcase Your Communication Skills: Since effective communication is key for this role, make sure to illustrate your ability to engage with both internal and external stakeholders. Mention any experiences where you successfully resolved tenant queries or collaborated with a team.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company’s mission. A personal touch can make your application stand out and show your genuine interest in contributing to their community-focused goals.
How to prepare for a job interview at Goodman Masson Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and relevant housing legislation. Being able to discuss these topics confidently will show that you're well-prepared and serious about the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of tenant interaction, be ready to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you've resolved issues or helped clients effectively.
✨Understand Universal Credit
Familiarise yourself with Universal Credit and how it impacts tenants. Being able to discuss this topic will demonstrate your understanding of welfare benefits and how they relate to income recovery.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your interest in the role and helps you understand the company's culture and expectations better. It could be about their approach to tenant support or how they measure success in the role.
